Operations Support Coordinator

EXLY; Remote; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading SaaS start-up in Gurugram is seeking a client relationship manager to act as the primary point of contact for clients. The role requires exceptional communication skills and a problem-solving mindset to address client queries effectively. You will implement automated communication workflows and assist during live webinars, ensuring outstanding client engagement. Benefits include working from home, healthcare insurance, and opportunities for career growth.

Benefits

Work from Home

Collaborative culture

Healthcare insurance

Career Growth opportunities

Responsibilities

• Act as the primary point of contact for clients, ensuring effective communication.
• Provide timely and efficient resolution to client queries.
• Gather client feedback to enhance service delivery.
• Implement and manage automated communication workflows.
• Assist during live webinars, ensuring smooth execution.
• Maintain accurate records of webinars and client interactions.

Skills

Exceptional Communication Skills

Problem-Solving Mindset

Client Handling Expertise

Tech-Savvy & Analytical

Team Player with Independence

Tools

MS Office

Presentation Tools

Data Analysis Tools

Job description

About Exly:

Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni.

We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently.

Website: www.exlyapp.com

Requirements:

• Act as the primary point of contact for clients, ensuring effective communication and relationship management.
• Provide timely and efficient resolution to client queries, demonstrating strong problem-solving skills.
• Gather client feedback and collaborate with internal teams to enhance service delivery and customer satisfaction.

• Implement and manage automated email and WhatsApp communication to optimize client engagement.
• Continuously monitor and refine automation workflows for improved efficiency and user experience.
• Ensure seamless integration of automation tools with other business processes.

• Work closely with the marketing agency to co-design high-converting funnels.
• Analyze performance metrics and strategize improvements to enhance conversion rates.
• Stay updated with industry trends to implement best practices in digital marketing and automation.

• Assist the creator during live webinars, ensuring smooth execution and technical support.
• Manage backend operations, including audience engagement, troubleshooting, and follow-ups.
• Optimize webinar processes to maximize audience participation and conversion.

• Maintain accurate and up-to-date records of webinars, client interactions, and campaign performance.
• Generate reports and provide regular updates to the management team and the client.
• Leverage data insights to refine strategies and improve client engagement.

Qualification:

• Exceptional Communication Skills – Strong verbal and written communication abilities to effectively engage with clients and stakeholders.
• Problem‑Solving Mindset – Proactive approach to identifying and resolving challenges efficiently.
• Client Handling Expertise – Prior experience in client relationship management, ensuring high levels of satisfaction.
• Tech‑Savvy & Analytical – Proficiency in MS Office, presentation tools, research skills, and data analysis.
• Team Player with Independence – Ability to work both independently and collaboratively in a dynamic, fast‑paced environment.

Benefits:

We are using technology to solve some of modernity's most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast‑growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fastpaced, collaborative environment, we want to hear from you!

• Work from Home
• Collaborative culture
• Vibrant and entrepreneurial work culture
• Healthcare insurance
• Career Growth opportunities