Operations Specialist

Capgemini; Chennai District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Capgemini in Chennai is seeking a procurement team lead to guide daily activities and ensure KPI‑driven delivery across procure-to-pay processes.

You will develop relationships with local stakeholders, support junior professionals, and drive process improvements and transformation projects to enhance service quality.

This role focuses on coordinating tasks, ensuring compliance, and delivering customer‑focused services within the defined scope.

Qualifications

• Leads and guides team members to achieve established objectives.
• Provides procurement processes service delivery to meet KPIs.
• Understands Procure to Pay (P2P) processes and cross-functional work.
• Maintains relationships with local stakeholders and customers.

Responsibilities

• Oversees and leads team members by providing clear guidance and coordinating tasks.
• Performs daily activities in accordance with procedures and KPI targets.
• Provides customer-focused service to stakeholders and responds to requests timely.
• Responds to local stakeholders to resolve day-to-day activities.
• Supports junior professionals in day-to-day activities.
• Demonstrates knowledge of procurement processes and procedures.
• Ensures compliance within the work perimeter and escalates concerns as needed.
• Provides subject-matter expertise to team members as needed.
• Shares knowledge on P2P and service delivery procedures with others.
• Supports transformation project activities and helps the team achieve common goals.

Job description

Job Description

Provides business-focused procurement processes services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time‑sensitive activities, considering compliance, quality and efficiency of delivery. Develops relationships with local stakeholders. May lead and/or provide support to other team members in resolving operational issues within own process expertise.

Role Overview

Manages and guides team members to achieve established objectives if applicable. Provides procurement processes service delivery as per scope to meet specific KPIs. Supports delivery of Procurement services into the business. Maintains a proactive working attitude towards clients or users. Has knowledge of the stakeholder community within the work perimeter. Manages relationships with stakeholders. Monitors process adherence across the work perimeter and escalates concerns as needed. Coordinates or supports junior professionals in following processes and problem solving. Understands Procure to Pay (P2P) processes. Has knowledge about cross‑functional work. Identifies, reports and participates in process improvements implementation.

General Responsibilities or Accountabilities

• Oversees and leads team members by providing clear guidance, setting expectations, coordinating tasks, and offering support to achieve established objectives if applicable.
• Performs daily activities properly and timely in accordance with procedures and KPI targets.
• Is responsible for a customer‑focused service towards stakeholders, reacting to client or user requests and queries in a timely fashion.
• Responds to local stakeholders in solving day‑to‑day activities.
• Supports junior professionals in day‑to‑day activities.
• Demonstrates knowledge of processes and procedures relevant to the function.
• Is accountable for process compliance within the work perimeter.
• Provides subject‑matter expertise to other team members as needed.
• Proactively shares knowledge on Procure to Pay (P2P) and Service Delivery procedures with other team members.
• Acts in alignment with overall procurement policies and processes.
• Supports transformation project activities.
• Helps the team to achieve common goals.
• Continually seeks out ways to improve stakeholder satisfaction.
• Continually strives to simplify, standardize and improve processes.
• Supports and executes transformation projects.