Operations Risk & Controls Associate

JPMorganChase; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

JPMorganChase in Mumbai seeks a capable professional to strengthen operations risk oversight, monitor agent performance, and drive improvements with internal teams and external banks.

You will analyze data, resolve escalations, and ensure adherence to service standards while coordinating cross‑functional actions and reporting to senior management. This role demands strong collaboration, risk awareness, and proactive problem solving.

Qualifications

• Demonstrate strong teamwork with a focus on risk management and controls.
• Build effective working relationships with internal partners and external banks.
• Communicate clearly, adapting messages for various stakeholders.
• Negotiate to align on service standards, remediation actions and timelines.
• Apply analytical and influencing skills to complex information.
• Understand financial products and the business environments they support.
• Explain end-to-end securities and cash flows, including SWIFT messaging.
• Learn new skills quickly in a dynamic operating environment.
• Show attention to detail when reviewing data, reports and enquiries.

Responsibilities

• Monitor agent service delivery and correct performance gaps, coordinating changes.
• Investigate escalated inquiries and service issues with relevant teams to resolve root causes.
• Conduct service reviews and produce high-quality reports that assess operational risk.
• Drive actions from due diligence reviews to closure and track outcomes.
• Analyze data to identify service trends, control gaps, and improvements.
• Improve agent outcomes through oversight processes and stakeholder follow‑through.
• Maintain SLAs between the firm and network agents, aligning standards to needs.
• Participate in regional and global projects requiring information from agent banks.
• Build relationships with agents and market infrastructures to obtain information and deliver change.
• Communicate weekly project updates and escalated items to senior management.
• Manage incident management for assigned agents or markets with third-party oversight as needed.

Skills

Teamwork

Risk management

Compliance

Oversight

Controls

Stakeholder communication

Negotiation

Analytical skills

SWIFT knowledge

Product understanding

Job description

Job Description

Make your mark partnering with operations and agent banks to elevate service quality, reduce risk, and grow your analytics and relationship skills.

Job Responsibilities

• Monitor agent service delivery and correct performance gaps, coordinating agreed changes and enhancements
• Investigate escalated enquiries and service issues, partnering with network leadership and internal operations to resolve root causes
• Conduct service reviews and produce high-quality reports that assess operational risk accurately
• Drive actions from due diligence questionnaire reviews to closure, escalating blockers and tracking outcomes
• Analyze data and themes to identify service trends, control gaps, and improvement opportunities
• Improve agent outcomes through the enhanced oversight process, defining actions and following through with stakeholders
• Maintain service level agreements between the firm and network agents, aligning standards to operational needs
• Participate in regional and global projects that require information from agent banks and financial market infrastructures
• Build internal and external relationships with agents and market infrastructures to obtain information, resolve issues, and deliver change
• Communicate weekly updates on projects, network performance, and escalated items to senior management
• Manage the incident management process for assigned agents or markets in partnership with network leadership and operations, including third-party oversight activities as needed

Required Qualifications, Skills, And Capabilities

• Demonstrate strong teamwork and a focus on risk management, compliance, oversight, and controls
• Build effective working relationships with internal business partners and external agent banks
• Communicate clearly and professionally, adapting messages for different stakeholders
• Negotiate constructively to align on service standards, remediation actions, and timelines
• Apply analytical and influencing skills to form sound conclusions from complex information
• Understand products and the business environments they support
• Explain end-to-end securities and cash flows, including SWIFT messaging
• Learn new skills and knowledge quickly in a dynamic operating environment
• Apply strong attention to detail when reviewing data, reports, and enquiries

Preferred Qualifications, Skills, And Capabilities

• Describe securities and cash products and how industry or market developments can affect the use of agent banks

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.