Operations Manager - Mortgage

U.S. Bank; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

U.S. Bancorp India seeks an experienced Operations Manager to lead daily operations from Chennai. You will manage teams, drive quality service, and ensure policy and regulatory compliance while delivering measurable performance outcomes.

The role emphasizes people management, time management, data-driven decisions, and strong communication, requiring 5–7 years in operations management and a Bachelor’s degree.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5–7 years total experience as Operations Manager.
• 3–5 years in an operations manager or team management role.
• Experience in people management and performance management.
• Strong knowledge of operations, processes and regulatory requirements.

Responsibilities

• Directly and through staff, manage and coordinate the operational activities for assigned functional area/region(s).
• Ensure quality service and effective operations support for all customers; lead high-performance teams; set goals and provide feedback.
• Ensure adherence to corporate policies and regulatory requirements; review and improve processes.

Skills

People management

Time management

Data-driven decision making

Performance management

Customer relations

Communication skills

Education

Bachelor's degree

Job description

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

• Directly and through staff, manage and coordinates the operational activities for assigned functional area(s)/region(s)
• Ensures quality service and effective operations support for all assigned internal and external customers. Leads high-performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees
• Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within areas of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically Five to seven years of total experience as Operation Manager
• Three to Five years of relevant experience in an operations Manager or Team Management role

Preferred Skills/Experience

• Experience in people management, Time management, Data driven decision making, Performance management
• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis, and related documentation is applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Work Mode

5 Days in Office

Shift Timings

6.00 PM to 3.00 AM

Location

Chennai

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.