Operations Manager - India

Sudlows; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sudlows is seeking an experienced Operations Manager to lead delivery of data centre and structured cabling projects in hyperscale environments from initiation to closeout.

You will act as the primary interface with client stakeholders, manage end-to-end lifecycle, and ensure on-time, within-budget delivery while maintaining safety and quality standards. This role requires 5+ years in ICT project management and strong client-facing skills.

Qualifications

• 5+ years of project management experience in structured cabling, data centre infrastructure, or related ICT delivery.
• In-depth knowledge of structured cabling systems (Cat6/Cat6a, single-mode/multi-mode fibre, MPO), containment, testing, and documentation.
• Excellent communication and client-facing skills, with the ability to build long-term relationships with enterprise clients.
• Familiarity with common project management tools (MS Project, Smartsheet, Primavera, etc.).
• Strong organizational skills and the ability to manage multiple concurrent projects under pressure.
• Understanding local compliance requirements, health & safety standards, and quality control practices.

Responsibilities

• Act as the primary interface between the client and internal delivery teams for assigned hyperscale data centre accounts.
• Identify and pursue opportunities for additional business within existing accounts by understanding client needs and proposing suitable services or scope expansions.
• Collaborate with the sales and commercial teams to support bid development, proposal submissions, and contract negotiations.
• Contribute to business development efforts by leveraging industry contacts, attending client meetings, and helping to onboard new strategic accounts.
• Provide input on pricing, value-engineering, and service differentiators to strengthen commercial offerings and long-term client partnerships.
• Plan, coordinate, and deliver structured cabling projects — including copper and fibre optic infrastructure — from initiation to closeout.
• Manage all project lifecycle phases, including scope definition, scheduling, budgeting, risk assessment, and resource allocation.
• Supervise on-site project execution teams to ensure adherence to scope, safety standards, and quality benchmarks.
• Review and approve technical submittals, drawings, change requests, and commissioning documentation.
• Monitor progress, conduct regular status reviews, and provide timely updates to internal stakeholders and client representatives.
• Work closely with Procurement and Subcontractors to ensure the timely delivery of materials and services.
• Track project KPIs (cost, time, quality, compliance), and initiate corrective actions as needed to stay aligned with project goals.
• Coordinate with design consultants, main contractors, and client-side engineers to resolve on-site issues and technical queries.
• Ensure compliance with local regulations, client specifications, and global standards such as TIA/EIA, BICSI, and hyperscaler-specific guidelines.
• Maintain accurate project documentation, including meeting minutes, schedules, RFI logs, and risk registers.

Skills

Project management

Client relationship

Communication

Organizational skills

Risk management

Regulatory compliance

Education

Bachelor's degree in engineering or related field

Tools

MS Project

Smartsheet

Primavera

Job description

We are seeking an experienced and client-focused Operations Manager to lead the successful delivery of data centre, structured cabling, and physical infrastructure projects within hyperscale data centre environments. In this role, you will manage end-to-end project lifecycles while maintaining a strong relationship with strategic client accounts. You will serve as the key point of contact for client stakeholders, ensuring all work meets performance expectations, compliance standards, and delivery timelines.

Key Responsibilities

• Act as the primary interface between the client and internal delivery teams for assigned hyperscale data centre accounts.
• Identify and pursue opportunities for additional business within existing accounts by understanding client needs and proposing suitable services or scope expansions.
• Collaborate with the sales and commercial teams to support bid development, proposal submissions, and contract negotiations.
• Contribute to business development efforts by leveraging industry contacts, attending client meetings, and helping to onboard new strategic accounts.
• Provide input on pricing, value-engineering, and service differentiators to strengthen commercial offerings and long-term client partnerships
• Plan, coordinate, and deliver structured cabling projects — including copper and fibre optic infrastructure — from initiation to closeout.
• Manage all project lifecycle phases, including scope definition, scheduling, budgeting, risk assessment, and resource allocation.
• Supervise on-site project execution teams to ensure adherence to scope, safety standards, and quality benchmarks.
• Review and approve technical submittals, drawings, change requests, and commissioning documentation.
• Monitor progress, conduct regular status reviews, and provide timely updates to internal stakeholders and client representatives.
• Work closely with Procurement and Subcontractors to ensure the timely delivery of materials and services.
• Track project KPIs (cost, time, quality, compliance), and initiate corrective actions as needed to stay aligned with project goals.
• Coordinate with design consultants, main contractors, and client-side engineers to resolve on-site issues and technical queries.
• Ensure compliance with local regulations, client specifications, and global standards such as TIA/EIA, BICSI, and hyperscaler-specific guidelines.
• Maintain accurate project documentation, including meeting minutes, schedules, RFI logs, and risk registers.

Required Qualifications & Skills

• 5+ years of project management experience in structured cabling, data centre infrastructure, or related ICT delivery.
• In-depth knowledge of structured cabling systems (Cat6/Cat6a, single-mode/multi-mode fibre, MPO), containment, testing, and documentation.
• Excellent communication and client-facing skills, with the ability to build long-term relationships with enterprise clients.
• Familiarity with common project management tools (MS Project, Smartsheet, Primavera, etc.).
• Strong organizational skills and the ability to manage multiple concurrent projects under pressure.
• Understanding local compliance requirements, health & safety standards, and quality control practices.

Preferred Qualifications

• Bachelor's degree in engineering, Project Management, or a related technical field.
• PMP, PRINCE2, or equivalent project management certification.
• BICSI RCDD or equivalent structured cabling design certification.
• Experience delivering projects for hyperscale clients
• Experience working in a global or multi-national delivery environment
• Competitive salary and benefits package.
• Career growth opportunities in a fast-paced and expanding industry.
• Training and certification support.
• A collaborative and professional work environment.

Language Requirements

• Fluent in English (spoken and written).
• Additional local language skills are a plus for effective team coordination.

We offer a competitive package commensurate with qualifications and experience to the right candidate including professional training and long-term career development opportunities.