Operations Manager – Customer Experience

Elevate Prime Solutions (EPS Group); Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Broadway is looking for an Operations Manager – Customer Experience in Gurgaon to oversee customer-experience operations, monitor service metrics, and drive high-performing teams. The role focuses on optimizing touchpoints, improving customer journeys, and delivering a consistently excellent experience across channels.

Ideal candidates will have strong leadership, data-driven decision making, and a proven track record in CX operations in a similar industry.

Responsibilities

• Lead customer-experience operations, service metrics and team performance.

Job description

Operations Manager – Customer Experience

Lead customer-experience operations, service metrics and team performance. JobsOn keywords: Gurgaon Operations Manager.

About Broadway

Broadway is a dynamic and growth-focused organization committed to delivering excellence across its industry.The company emphasizes innovation, skill development, and creating sustainable career opportunities for professionals.

This job listing is published on JobsOn, a modern hiring platform designed to connect verified employers with skilled candidates through a transparent and structured recruitment process. JobsOn is part of the larger EPS Group ecosystem, which powers recruitment, staffing, training, and business support solutions.

EPS Group is a professional organization focused on business solutions, workforce development, and digital transformation services.It plays a key role in ensuring high-quality hiring standards across its platforms and supports organizations in building strong talent pipelines.Learn more about EPS Group here:EPS Group .

JobsOn, accessible atJobsOn Platform ,acts as the dedicated job portal within this ecosystem. It provides real-time job listings, application tracking, and simplified hiring workflowsfor both employers and candidates.

The collaboration between Broadway, JobsOn, and EPS Group ensures a trusted and verified hiring ecosystem.This integration helps improve hiring quality, reduces recruitment delays, and enhances transparency in the overall hiring process.

Candidates applying through this platform benefit from verified job postings, faster communication from employers, and a structured recruitmentexperience designed for modern job seekers.

Industry Information

Industry Focus: Operations, Operations

The Operations, Operations sector is one of the fastest-growing areas in today's job market.It includes a wide range of roles, skills, and opportunities that support business growth, innovation, and digital transformation.Companies in this industry typically focus on improving efficiency, delivering better services, and adapting to modern technologies.

Professionals in this field are often required to have strong analytical thinking, communication skills, and adaptability to new tools and systems.Career growth in this industry is generally strong due to continuous demand for skilled talent across multiple domains.

Learn more about this industry on trusted sources:

Note: Industry insights are for informational purposes only and may vary based on company structure and role requirements.

Company Reviews & Ratings

Total Reviews: 1

Overall rating strength based on candidate feedback

This company maintains an active hiring presence and receives feedback from candidates based on job experience, interview process, and workplace expectations.Higher ratings generally indicate better hiring transparency, smoother communication, and improved candidate experience.

All reviews displayed on this platform are part of the JobsOn ecosystem, which operates under theEPS Group framework to ensure structured and verified hiring experiences.

Note: Ratings are collected from available platform data and may vary based on user submissions and updates.

Broadway is a reputed organization operating in Operations, Operations and based in Gurgaon. The company is actively hiring and offers opportunities across multiple domains. Search Broadway on Google