Operations Manager

Merry Tails Pet Solutions ( Petfelix Dog Boarding); Mumbai Suburban; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A pet care service provider in Mumbai is seeking a dedicated team member to assist in operations and client management at their Dog Boarding Facility. The role involves nurturing relationships with pet parents and providing exceptional service. Ideal candidates should have a passion for dogs and strong communication skills. This is primarily an administrative role with no physical handling of dogs required.

Qualifications

• Genuine love for dogs is essential.
• Good command of English required.
• Strong interpersonal skills important.

Responsibilities

• Assist Senior Manager Operations & Admin at Dog Boarding Facility.
• Manage client relationships for exceptional satisfaction.
• Send video updates to clients about their dogs.

Skills

Love and compassion for dogs

Verbal and written English

Interpersonal skills

Organizational skills

Job description

Role & responsibilities

1. Assist the Senior Manager Operations & Admin at the Dog Boarding Facility in all operational and administrative duties. The job doesn't require physical handling of dogs as such ...it is more about handling the pet parents (owners of the dogs)
2. Manage and nurture client relationships (Pet Parents), ensuring exceptional customer satisfaction.
3. Send timely video updates to clients multiple times daily on WhatsApp updating the pet parents about the well being of their dog (crucial task).
4. Handle operations related queries from clients on WhatsApp.
5. Handle walk-in client visits, showcasing our facilities professionally and warmly.
6. Coordinate efficiently with various operations teams for seamless facility management.
7. Perform general administrative duties, including occasional vendor coordination outside the office.
8. Maintain thorough and organized internal documentation related to daily operations.

Preferred candidate profile

• A genuine love and compassion for dogs (essential).
• Good command over verbal and written English.
• Strong interpersonal and organizational skills.
• Ability to manage tasks proactively and independently.
• Prior administrative or client management experience will be advantageous but not mandatory.