Operations Manager

Alaan; Bengaluru; Hybrid; INR 12,00,000 - 15,00,000; Full time

Job summary

A fintech startup in the Middle East seeks an Operations Manager focused on Card Payments. You will ensure smooth transactions, resolve errors, and improve processes. Ideal candidates have 3-6 years of experience, preferably in a startup or consulting, and a strong understanding of transaction concepts. The role offers autonomy, competitive salary, equity, and is in a flexible hybrid work culture with additional perks.

Benefits

Travel allowances

Gym memberships

Competitive salary

Equity

Qualifications

• 3-6 years of experience in a startup or consulting environment.
• Understanding of transaction/payments concepts is a bonus.
• Excellent communication and interpersonal skills.

Responsibilities

• Investigate and resolve card payments issues.
• Act as the first point of contact for internal teams.
• Handle customer disputes on unauthorized transactions.
• Collaborate with partners for transaction issue resolution.
• Document transaction knowledge for improvement.

Skills

Problem-solving

Detail-oriented

Communication

Multitasking

Independence

Job description

Aalaan is the Middle East’s first AI-powered spend management platform, built to help businesses save time and money. Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.

Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, McDonald’s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.

In just three years, Alaan has become the #1 expense management platform in the Middle East- and we’ve done it while becoming profitable.

Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.

We’re not just building software. We’re reimagining how finance works for modern businesses across the region.

About the role

As an Operations Manager focused on Card Payments, you will be instrumental in ensuring smooth and efficient card payments for our customers. You’ll be responsible for investigating issues, resolving card transaction errors, and keeping everything running like clockwork for our customers. If you’re a problem solver, detail-oriented and passionate about optimizing processes in a fast-paced environment, this role will be an amazing opportunity to learn and grow.

What you'll do

• Investigate and resolve card payments issues - including declines, failures, blocks, or suspicious activity
• Act as the first point of contact for internal teams (Customer Experience, Success, Tech) seeking help on card‑related queries
• Handle customer disputes related to unauthorised or incorrect transactions, investigating the root cause and coordinating with internal teams or partners for resolution
• Collaborate with our partners to identify and resolve transaction‑related issues, working closely with internal teams to ensure timely resolution
• Troubleshoot complex transaction issues, independently solving problems while knowing when to escape matters
• Document transaction‑related knowledge gained from handling issues, contributing to continuous improvement

What we are looking for

• 3-6 years of progressive experience, preferably in a startup environment or big‑four consulting, with a bonus for those with an existing understanding of transaction/payments concepts.
• Prior background in fintech or payments or B2B SaaS is a plus.
• Owner mentality and hands‑on approach, demonstrating a willingness to cover various tasks.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise, and manage time effectively.
• Proven ability to work independently and make decisions autonomously.

What's in it for you

• Contribute to building the Middle East’s most beloved fintech brand from the ground up.
• Benefit from a role with significant ownership and accountability.
• Thrive in a flexible hybrid culture with ample work‑life balance.
• Participate in exciting off‑site events.
• Competitive salary and equity.
• Enjoy additional perks like travel allowances, gym memberships, and more.