Operations Head - ERP Ecosystem

Egis; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Egis in Bangalore seeks a dynamic leader to establish and run a high-performance Oracle ERP L2/L3 support hub. This pivotal role will build a world-class support factory central to our global Oracle Cloud ERP operations.

The ideal candidate has 15+ years’ experience, with 10+ years in leadership of ERP support teams, and a strong AMS/transition background. English communication and cross-cultural collaboration are essential.

Qualifications

• 15+ years total experience
• At least 10 years in a leadership role managing Oracle ERP support services

Responsibilities

• Oversee end to end lifecycle of support services for Finance, PPM, HCM.
• Recruit and develop 25-50 FTEs by end 2026, building talent pipeline.
• Lead knowledge transition from incumbent partner, orchestrating phased takeover.
• Manage team performance, workload distribution, attrition, and absence.
• Own Oracle ERP support: Incident, Problem, Change, Release Management, system stability, reporting, dashboards.

Skills

Oracle Cloud ERP

ITIL v3/v4

Leadership

Stakeholder management

AMS experience

APIs integration

Education

Bachelor/Master in CS/IT/Business

Tools

APIs

OIC

OTBI

BI Publisher

Job description

About Egis

Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. With over 50 years of experience and a team of 22,000 employees in over 120 countries, Egis is committed to sustainability and innovation.

About the Role

We are seeking a dynamic leader in Bangalore to establish and run a high performance Oracle ERP L2/L3 support hub. This pivotal role will build a world class support factory that will become the central pillar of our global Oracle Cloud ERP operations.

Key Responsibilities

• Oversee end to end lifecycle of support services for Finance, PPM, HCM.
• Recruit and develop 25-50 FTEs by end 2026, building talent pipeline.
• Lead knowledge transition from incumbent partner, orchestrating phased takeover.
• Manage team performance, workload distribution, attrition, and absence.
• Build high performance culture anchored on accountability, collaboration and service excellence.
• Own Oracle ERP support: Incident, Problem, Change, Release Management, system stability, reporting, dashboards.
• Define and implement ITIL aligned processes, automate workflows, monitor SLAs.
• Deliver data driven performance reports to senior leadership.
• Serve as primary global interface for IT leaders, business stakeholders, European partners.
• Collaborate with Solution Architects, Business Analysts, Middleware, and Data & Infrastructure teams.
• Contribute strategically to the Global IT Applications group.

Qualifications

• Bachelor's or Master’s degree in Computer Science, IT, Business Administration or related field.
• 15+ years total experience, with at least 10 years in a leadership role managing Oracle ERP support services.
• Experience building, scaling, and leading L2/L3 support teams of 20+ FTEs in a global delivery model.
• Deep hands on experience with Oracle Cloud ERP across Finance, PPM, HCM.
• Strong background in AMS or support factory models.
• Demonstrated experience in complex transitions or Build Operate Transfer projects.
• Experience collaborating with European stakeholders (ideally French) and navigating multicultural, matrixed environments.
• ITIL v3/v4 certification; Oracle Cloud certifications (Financials, HCM) are a plus.

Technical & Functional Expertise

• Expert understanding of Oracle Cloud ERP architecture.
• ITIL mastery: Incident, Problem, Change, Release Management.
• Working knowledge of integration technologies (APIs, OIC), environment management, OTBI, BI Publisher.
• Proven KPI SLA management in support models.

Leadership & Soft Skills

• Organizational, analytical, data driven decision making.
• Inspirational leader: recruiting, mentoring, motivating diverse teams.
• Excellent communicator in English; articulate complex issues to senior executives.
• Strategic, execution oriented: road mapping and launching transformations.
• Resilient and adaptable; manage ambiguity and change.

Success Metrics (First 12-18 Months)

• Recruit and stabilize the Bangalore L2 support team.
• Complete knowledge transfer and full operational transition on time.
• Achieve target headcount and operational readiness by end 2026.
• Consistently meet SLA KPI targets for service quality.
• Establish robust governance and continuous improvement culture.