Operations Executive (KOA)

Deutsche Post; Odisha; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Great Place to Work Certified

Competitive pay

Global career paths

Job summary

Blue Dart Express Limited is hiring a Service Incharge – Operations to manage end-to-end shift operations across non-metro branches and service centres. You will oversee inbound/outbound processing, pickup and delivery coordination, and frontline teams to ensure service commitments and safety compliance.

You will report to the Area Operations team and drive operational governance, continuous improvement, and customer experience across assigned locations in India.

Qualifications

• Graduate in any discipline from a recognized university.
• 2–5 years of relevant courier/express logistics experience.
• Experience leading frontline operational teams and coordinating shift operations.

Responsibilities

• Lead and supervise inbound, outbound, pickup and dispatch activities for the shift.
• Ensure accurate shipment processing, scanning, sorting and routing.
• Coordinate daily pickup and delivery activities to meet service levels.
• Plan and deploy manpower across locations and oversee safety and compliance.

Skills

Shift Operations

Service Centre Ops

Shipment Processing

Pickup & Delivery

Workforce Planning

Productivity

Operational Reporting

Scanner Usage

Safety & Compliance

Process Improvement

Education

Graduate in any discipline

Job description

Job Title

Service Incharge – Operations

Function

Operations

Reports to

Area Operations

Location

KOA

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range oflogisticssolutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division,leveragingthis globallogisticsleader’s network across 220 countries and territories to provide comprehensive express andlogisticssolutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grownlogisticsplayer with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked amongIndia’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being anEmployer of Choiceis not just a goal;it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet“Blue Darter”with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety,Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Service Centre Incharge – Operations (Non Metro / BDO) is responsible for managing end-to-end operational activities across one or more assigned Non Metro Branches, Business Development Offices (BDOs) or Service Centres. The role oversees inbound and outbound shipment processing, pickup and delivery coordination, customer service support, manpower deployment and operational governance to ensure seamless day-to-day operations.

Reporting to the Assistant Manager – Operations (Area Operations), the incumbent provides frontline leadership to operational teams, ensuring adherence to service commitments, operational productivity, safety, compliance and Blue Dart's Standard Operating Procedures while delivering consistent customer experience and supporting business continuity across the assigned locations.

Job Purpose

To lead and manage end-to-end shift operations across assigned Non Metro Branches and BDO locations by ensuring efficient shipment processing, timely pickups and dispatches, optimal workforce utilisation, operational discipline and consistent service delivery while maintaining safety, compliance and customer satisfaction.

Key Roles & Responsibilities

• End-to-End Shift Operations
• Lead and supervise all inbound, outbound, pickup and dispatch activities during the assigned shift.
• Ensure timely receipt, processing, sorting, scanning, loading and dispatch of shipments in line with operational timelines.
• Monitor operational workflow across assigned BDOs and Service Centres to ensure seamless shipment movement.
• Ensure operational readiness to manage daily volumes, peak periods and contingency situations.
• Shipment Processing & Service Quality
• Ensure accurate scanning, sorting, bagging, routing and reconciliation of all shipments.
• Minimise shipment exceptions, operational delays and service failures through proactive monitoring.
• Ensure adherence to network cut-off timelines and service commitments.
• Escalate damaged, short, discrepant or delayed shipments promptly and ensure timely resolution.
• Pickup & Delivery Operations
• Coordinate daily pickup and delivery activities to achieve defined service levels.
• Monitor route readiness and shipment movement to ensure timely customer service.
• Support resolution of operational issues impacting deliveries and pickups.
• Coordinate with transport, network and customer service teams to ensure smooth operational execution.
• People Leadership & Shift Management
• Plan and deploy manpower effectively across operational activities and assigned locations.
• Lead, coach and guide Ops Staff, Senior Ops Staff and Territory Service Representatives during the shift.
• Conduct daily shift briefings covering operational priorities, safety and productivity expectations.
• Monitor attendance, punctuality, discipline and workforce productivity while promoting teamwork and accountability.
• Safety, Compliance & Operational Discipline
• Ensure adherence to Blue Dart Standard Operating Procedures, operational guidelines and statutory requirements.
• Promote a safe working environment by ensuring compliance with safety standards and security procedures.
• Ensure prescribed uniform, identity card and personal protective equipment are used wherever applicable.
• Maintain high standards of housekeeping, operational discipline and ethical conduct across all assigned locations.
• Operational Governance & Continuous Improvement
• Monitor daily operational performance and productivity against defined targets.
• Ensure timely completion of operational documentation, system updates and shift reports.
• Conduct effective shift handovers and elevate operational risks or service issues promptly.
• Support implementation of operational excellence and continuous improvement initiatives.
• Stakeholder Collaboration
• Work closely with Customer Service, Fleet, Security, Network Operations and Area Operations teams to ensure seamless service delivery.
• Build effective working relationships across internal teams and operational partners.
• Support implementation of new operational initiatives, business priorities and process improvements.
• Act as the primary operational contact for assigned locations during the shift.

Qualifications & Experience

Education

• Graduate in any discipline from a recognized university.

Experience

• 2–5 years of relevant experience in courier, express logistics, transportation, warehousing, distribution or supply chain operations.
• Experience in managing end-to-end Service Centre operations, including inbound, outbound, pickup and delivery activities.
• Proven experience in leading frontline operational teams and coordinating shift operations.
• Exposure to shipment processing, scanning, sorting, reconciliation, dispatch and customer service operations.
• Experience working with operational systems, handheld scanners and operational reporting will be an advantage.

Skills & Capabilities

Technical Skills

• End-to-End Shift Operations Management
• Service Centre Operations
• Shipment Processing & Dispatch Management
• Pickup & Delivery Coordination
• Workforce Planning & Shift Management
• Productivity & Resource Utilization
• Operational Reporting & MIS
• Operational Systems & Scanner Usage
• Safety & Regulatory Compliance
• Process Improvement & Operational Excellence

Key Competencies

• Operational Leadership
• Planning & Organising
• Decision Making
• Customer Focus
• Team Leadership & Coaching
• Problem Solving
• Accountability & Ownership
• Communication & Collaboration
• Integrity & Ethical Conduct
• Operational Discipline
• Continuous Improvement Mindset

Key Performance Indicators

• Operational Performance – Inbound & Outbound SLA adherence; On-time shipment processing; Dispatch timeliness
• Service Quality – Shipment accuracy; Scanning compliance; Reduction in shipment exceptions and operational errors
• Pickup & Delivery Performance – Pickup & Delivery SLA adherence; Timely vehicle turnaround; Customer service support
• Productivity – Shift productivity; Manpower utilization; Resource optimization
• Safety & Compliance – SOP adherence; Audit compliance; Safety & security compliance; Housekeeping standards
• Operational Governance – Shift reporting accuracy; Timely documentation; Effective shift handover; Timely escalation of operational issues
• People Leadership – Team productivity; Coaching & capability development; Attendance & workforce discipline
• Continuous Improvement – Participation in process improvement initiatives; Productivity and service enhancement

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

• Great Place to Work® Certified — a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning,global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits — from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebratesdiversity, innovation, and bold thinking — where your voice is heard and your contributions matter.
• Global career pathsacross the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working withIndia’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [e-mail].