Operations Executive - District Operations(108 Ambulance)

GVK Emergency Management and Research Institute (GVK EMRI); Ernakulam, Malappuram, Kollam; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading emergency services organization is seeking an individual with a diploma in Mechanical or Automobile Engineering for a full-time role in Kerala. The candidate will manage operations and ensure compliance, while also keeping the ambulance fleet in optimal condition. Strong analytical, negotiation, and communication skills in English and Malayalam are essential, with a minimum of 3 years' experience required.

Qualifications

• 3+ years of relevant experience.
• Ability to effectively manage fleet operations.
• Proficient in generating reports and MIS.

Responsibilities

• Ensure service quality and efficiency in operations.
• Manage ambulance performance and compliance.
• Prepare duty rosters and manage schedules.
• Conduct training for staff and handle HR-related tasks.
• Maintain relations with local vendors and officials.

Skills

Effective communication

Team building

Negotiation

Analytical skills

Fluency in English

Fluency in Malayalam

Education

Engineering/Diploma in Mechanical Engineering or Automobile Engineering

Job description

Qualification & Experience

Qualification: Engineering / Diploma in Mechanical Engineering or Automobile Engineering (Passed)
Experience: 3+ Years
Location: All Kerala
Job Type: Full-time

OPERATIONS

• Ensuring cost efficient and high quality of service.
• Timely escalation of unresolved concerns.
• Tracking and submission of MIS & management reports.
• Managing key performance attributes (Fuel efficiency, Cost of maintenance, Tyre utilisation, Breakdowns, accidents, EM calls, VB, SNR, Response Time, CFMS, etc).

MACHINE

• Responsible for uptime of the ambulance and optimal performance of the ambulances.
• Responsible for the statutory compliances / fuel utilisation / scheduled servicing / warranty claims as applicable.
• Responsible for handling accident / break‑down resumption and prompt processing of the insurance claims.
• Responsible for identifying and enhancing business relations with local vendors (Spare parts dealers, workshops, tyres & batteries supplying agencies, fuel filling stations and agencies).
• Inventory management at district and ambulance level (Spares / Medical equipment / Medical consumables).
• Reviewing the audit observations / NCs closure and NC closure report to Quality team.
• Maintenance of imprest amount of ambulances / Prompt submission of bills related to fleet operations.

MAN

• Preparing the duty roster, scheduling of resources, attendance, leave management and performance management at ambulances.
• Responsible for generating and implementing monthly calendar for ambulance visits, inspections and record maintenance.
• Disseminating the information, processes and policies to the field staff.
• Responsible for coordinating & executing regular training modules for EMTS/Pilots (Internal/External).
• Ensuring employee engagement and motivation activities.
• Supporting HR team in recruitment / disciplinary issues / grievance redress / IR issues.
• Ensuring partner relations with district officials and hospital authorities.
• Ensuring media relations and event management (vehicle launching, awareness campaigns, beneficiary meet, etc).
• Note: Apart from above mentioned tasks, Emergency Management Executive may be required to take up activities assigned by their reporting managers on need basis.

Required Candidate Profile

• Should have effective communication, team building, negotiation and analytical skills, good reading and writing skills with fluency in English & Malayalam.
• Willing to work anywhere in Kerala.