Operations Executive - Bhatinda (Punjab)

DHL Germany; Bathinda; On-site; INR 5,00,000 - 7,00,000; Full time

Job summary

A leading logistics company is seeking an Executive - Operations in Bathinda, Punjab, to manage inbound and outbound shipment processes, conduct staff training, and ensure timely deliveries. The ideal candidate will have operational management experience and strong analytical skills. This role requires effective team leadership and strict adherence to established procedures.

Qualifications

• Experience in operational management within logistics or related fields.
• Strong analytical and problem-solving skills.
• Ability to manage and lead a team effectively.

Responsibilities

• Ensure adherence to operational workflows and SOPs for inbound and outbound operations.
• Monitor daily scan processes and related paperwork.
• Conduct staff briefings on operational changes.

Job description

Executive - Operation

Job Title: Executive- Operations

Function: Operation

Reporting to: Area Operation Head

Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set cut offs.

Responsibilities

• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center inbound operations
• Monitor the daily in scan and out scan of shipments and related paperwork
• Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Check and hand over delivery sheets to the delivery staff
• Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
• Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution
• aily basis recheck exceptions of the previous day and ensure follow up of the same
• Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
• Handle security exceptions in the service center along with the security team
• Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
• Ensure daily updation, allocation and collection OTM machines for deliveries
• Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier
• Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
• Ensure adequate manning in terms for full-time employees, PDAs etc
• Generate and maintain MIS related to the service center

Operational

• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations
• Monitor the daily in scan and out scan of shipments and related paperwork
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times
• Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction & overall monitoring of staff wise productivity
• Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback
• Ensure timely and correct data capture for all pickups
• Ensure timely deposit of the cash sales amount collected to accounts
• Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments
• Monitor and review operations processes on sorting and bagging of shipments
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff
• Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement
• Monitor Net Service Levels and take corrective actions, if any
• Support sales in bills distribution & collections
• Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team
• Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programs designed centrally
• Ensure adequate manning in terms for full-time employees, PDAs etc
• Generate and maintain MIS related to the service center

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively