Operations Excellence Lead

Google Inc.; Secunderabad, Hyderabad; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A leading technology company in India is seeking an experienced operational project manager to enhance service delivery and drive improvements using data-driven insights. The ideal candidate has over 8 years of experience in technical project management, with a strong background in change management. Responsibilities include analyzing current service models, collaborating with teams, and managing cross-functional projects to ensure effective implementation of enhancements.

Qualifications

• 8 years of experience in a technical project management or customer-facing role.
• Experience with large-scale initiatives requiring extensive change management.

Responsibilities

• Analyze performance of service delivery models to identify opportunities for improvement.
• Build data-driven business cases to gain stakeholder support for enhancements.
• Manage execution of cross-functional projects focusing on operational improvements.

Skills

Technical project management

Change management

Analytical skills

Collaboration

Education

Bachelor’s degree or equivalent practical experience

Job description

Apply

info_outline

info_outline X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.

• Bachelor’s degree or equivalent practical experience.
  
• 8 years of experience in a technical project management or a customer-facing role.
  

Preferred qualifications:

• Experience with large-scale initiatives requiring extensive change management, leadership buy-in, implementation, and execution.
• Track record of driving alignment across conflicting priorities and varying viewpoints.
• Passion for organizing complex information to help structure decision-making processes and align stakeholders.
• Ability to plan, and execute on multiple projects simultaneously in an organized and creative way.
• Ability to act as a dot connector and integrator; commitment to finding organizational synergies and operational efficiencies.

About the job

People Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence. This role sits within the PX STACK (Strategy Transformation Automation Content and Knowledge) team. STACK is focused on transforming Google's people operations service delivery. Our mission is to Make every day simple, so we can make special days really special by building durable capabilities across intelligent operations, holistic measurement, and extraordinary experiences, leveraging AI and ML to leapfrog current capabilities.

In this role, you will be into operational data, create compelling business cases, and drive the continuous improvement initiatives that enhance our service delivery. You will be a key player in identifying inefficiencies, streamlining complex workflows, and ensuring our operations are scalable and effective. You are passionate about using data to solve complex problems and leading strategic initiatives on process transformation in a dynamic, global environment.

Responsibilities

• Analyze the performance of current service delivery models using quantitative and qualitative data to identify key opportunities for improvement and innovation.
• Build compelling, data-driven business cases that articulate problem statements, proposed solutions, and expected Return on Investment (ROI) to gain stakeholder support for process and service enhancements.
• Collaborate closely with Service, Product, and Engineering teams to translate operational needs into technical requirements and ensure their successful implementation.
• Manage the execution of cross-functional projects focused on operational improvements, tracking key performance indicators (KPIs), mitigating risks, and reporting on progress to stakeholders.
• Influence and partner with stakeholders across the organization to drive alignment and successfully implement process changes.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.