Operations Coord 1

IQVIA LLC; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

IQVIA LLC is seeking an administrative professional to manage support across Lifecycle Safety service lines and assist junior staff. The role includes processing AE/endpoint information, tracking timelines, and distributing information to project personnel.

You will help maintain project files, create and maintain records, and coordinate logistics for meetings and document distribution as directed by the operations team.

Qualifications

• High School Diploma or equivalent in a scientific or healthcare field; 1 year relevant work experience.
• Good understanding of GCP and ICH guidelines, SOPs and work instructions applicable to the role.
• Proficient with Microsoft Office and web-based applications.

Responsibilities

• Provide administrative support across Lifecycle Safety service lines and assist junior team members.
• Assist with processing of AE/endpoint information, track timelines, and prepare/send documentation.
• Maintain project files, records management, and coordinate meetings/communications.

Skills

Verbal/written communication

Organizational skills

Time management

Self-motivation

Attention to detail

Education

High School Diploma

Scientific/Healthcare background

Tools

Microsoft Office

Job description

Job Overview

Manage the administrative support across all Lifecycle Safety service lines to the SO and LSM functions as appropriate. Provide support to junior administrative team members.

Essential Functions

• Assist in processing of Lifecycle Safety data by collecting and tracking incoming Adverse Events(AE)/endpoint information, determining initial/update status of incoming events, tracking timelines for completion of event processing, distributing event information to appropriate project personnel in the workflow for continued processing, review and preparation of endpoint documentation, transfer of events to client and other parties as identified by operations lead, obtaining confirmation of report receipt and track submission and assuming workflow responsibilities for various projects.
• May assist with project workflow including database entry, quality control activities, and generation of Lifecycle Safety data reports, preparation of Lifecycle Safety submission dossiers, assisting with deadline quality measurements, as directed by operations team member or manager.
• Assist with administrative team support e.g. project start-up tasks, creation and maintenance of project files, systems access requests
• periodic distribution of AE listings
• and shipping of information supplies to sites as directed by senior operations team member.
• May coordinate, schedule and submit safety reports to regulatory authorities, marketing authorization holders, investigators, customers and operations team in accordance with deadlines
• perform project administrative tasks such as creation of labels using investigator list, maintenance of personal safety files for mail merges and regulatory documents, copying of documents, envelope stuffing, tracking and filing of submission dossiers, and distributing listings to client and/or operations team members.
• Creating, maintain and track case folders, filing, retrieving and distribution of case folders to operations team members, assisting in maintenance of document control storage and relevant applications/systems as directed.
• Archiving case folders and project files after event closure, coordination of transfer of archived material to company/customer archive storage facilities after study closure, assisting in creation of records management processes and procedures, providing key input to operations team on acquisition and/or upgrade of records management application/systems and serving as liaison between Lifecycle Safety department and records management department.
• May assist with system support tasks such as utilizing design specifications, study form, and protocol to create project specific entry specifications and annotated project forms for database under guidance from operations lead and/or manager
• creating project tracking spreadsheets and associated tracking entry specifications
• assisting in database validation through performance of user testing
• performing ad hoc database searches for operations team leads
• assisting operations team member in assessing database setup needs
• assist with project phone/fax line set-up as required
• escalating any system/equipment problem.
• Oversee and co-ordinate administrative support by coordinating team/department/customer/project oversight group meetings, coordinating stationery orders, dispatching documents via courier services, reserving meeting rooms and IT equipment
• and providing administrative support where required.
• Identify and record process or quality problems and bring them to the attention of a senior team member.
• Provide training/mentoring to new/less experienced staff.
• Participate in continuous improvement of all departmental processes and procedures by identifying and implementing efficiencies in workflow and/or case processing.
• Co-ordinate, oversee and delegate resource tasks to administrative team members as appropriate and monitor the intake of cases and archiving process when multiple coordinators are involved.
• Involvement and contribution in local/global department committees
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent Scientific or healthcare discipline or allied life sciences Req • 1 year relevant work experience. Req Or • or equivalent combination of education, training and experience. Req • Good understanding of Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines Standard Operating Procedures (SOPs) and work instructions applicable to the role..
• Good working knowledge of Microsoft Office and web-based applications.
• Good knowledge of medical terminology.
• Strong organizational skills and time management skills.
• Strong verbal/written communication skills.
• Self-motivated and flexible. Excellent attention to detail and accuracy.
• Ability to follow instructions/guidelines, utilize initiative and work independently.
• Proven ability to multi-task, manage competing priorities and deadlines.
• Willingness and aptitude to learn new skills across all Lifecycle Safety service lines.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.