Operations Client Partner

NielsenIQ; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ is seeking an Operations Client Partner to oversee manufacturer database maintenance, scoping change requests, and coding for client databases. You will liaise directly with clients and client operations teams while coordinating with cross-functional Operations and Technology teams to ensure data quality and timely delivery.

The role emphasizes data modeling, ETL, and Salesforce CRM expertise, with a focus on handling client inquiries end-to-end and maintaining accurate database

Qualifications

• MBA is preferred for this client-facing role.
• Experience with data modeling, ETL and data quality is required.
• Strong communication with clients and cross-functional teams is essential.

Responsibilities

• Prototype and scope change requests for custom databases.
• Review item reports and ensure proper client DB placement.
• Communicate timelines with client operations leaders and clients.
• Assist in coding new items and creating custom market orders.
• Conduct database validation for new products, markets and data corrections.
• Maintain client databases and category guides.
• Own client inquiries related to databases and data quality.
• Address syndicated database support questions and inquiries.
• Collaborate with Operations and Tech to resolve client issues.
• Coordinate with Extract team on data extraction needs.
• Open client inquiries and REAP tickets as needed.

Skills

Data modeling

Query optimization

Data extraction

ETL processes

Data validation

Excel

Client communication

Stakeholder management

Analytical mindset

Problem solving

Education

MBA (preferred)

Tools

Salesforce CRM

Job description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Job Description

As the Operations Client Partner, you will manage ongoing manufacturer database maintenance quality and scoping of change requests, reviewing new item placements and coding and leading client inquiry triage and resolution. You will directly communicate with clients and client operations support teams and collaborate with cross-functional Operations and Technology teams.

Responsibilities

• Scope and prototype change requests for custom databases.
• Review new item reports and ensure items are placed as per client DB standards
• Communicate with Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.
• Assist in the coding of new items and creating custom database market orders
• Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.
• Maintain client database and category guidebooks.
• Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).
• Address syndicated database support questions and client inquiries.
• Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.
• Work with the Extract team to understand extract challenges and re-run needs.
• Open client inquiries and REAP tickets as necessary.

Qualifications

• MBA graduate is preferred
• 2- 4 Year is preferred
• Proficiency in management and maintenance of data modeling, and query optimization.
• Knowledge of data extraction, transformation, and loading processes.
• Experience with data validation and quality assurance, Good with excel
• Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues.
• Ability to explain technical concepts to non-technical stakeholders.
• Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions.
• Adaptability to handle unexpected challenges and changes.
• Thoroughness in scoping change requests and documenting client inquiries.
• Experience in client-facing roles and servicing clients is a plus.
• Ability to manage multiple tasks and clients simultaneously, prioritize workload, and meet deadlines.
• Detail-oriented approach to maintaining guidebooks and documentation.
• Experience of Salesforce CRM is mandatory

Additional Information

This role is at P4

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion