Operations Associate

Cision; Remote; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading company in PR and marketing technology seeks an Operations Associate to manage the processing and distribution of tasks generated by PR operations. This role involves timely proofing of client copy, maintaining client relationships, and ensuring accuracy in communications. The ideal candidate should possess strong attention to detail, excellent time management, and communication skills. Opportunities for growth in an inclusive environment are provided.

Benefits

Inclusive work environment

Growth opportunities

Diversity and inclusion programs

Qualifications

• Ability to process tasks accurately and timely.
• Experience in client service environments preferred.
• Knowledge of PR and communications would be an advantage.

Responsibilities

• Process, proof, and distribute client copy accurately.
• Maintain excellent relationships with clients.
• Ensure timely transmission and accuracy of all information.

Skills

Client relations

Attention to detail

Time management

Communication

Job description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

As an Operations Associate you would have the ability to handle the processing of tasks generated by PRNs Operations.

Job Summary

Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.

Key Result Areas

• Output client copy in timely fashion
• Ensure accurate distribution to correct circuit at specified time
• Monitor and chase return of requested translations for onward distribution
• Ensure that all information uploaded to PR Newswire for Journalists is uploaded with relevant industry, subject and geography coding
• Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites

Editorial

• Ensure accuracy, attribution and acceptability of clients copy
• Ensure regulatory headline and content accuracy of clients copy
• Assist with formatting or document conversion queries

Client Relations

• Promote a client-focused culture at all times
• Instigate initiatives and processes to build, develop and maintain excellent business relationships
• Understand clients needs and objectives
• Attend meetings and social evenings with clients where necessary
• Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
• Maintain an excellent knowledge of all PR Newswire products and services.
• Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
• Liaise with regulatory bodies
• Provide consultative service - advise clients on available and appropriate circuits
• Provide editorial advice to maximise potential pick‑up of press release copy
• Maintain and develop relations with internal clients to achieve excellent service delivery

Quality and Administration

• Ensure all jobs are assigned, distributed and fulfilled correctly
• Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
• Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
• Maintain company websites ensuring incoming service feeds are accurately mapped
• Liaise between translation agencies and client to ensure customer satisfaction with translation service
• Advise on distribution receipt and clear times
• Look for any up‑selling opportunities
• Liaise with affiliates to ensure accurate and expedient transmissionProvide consultative service - advise clients on available and appropriate circuits
• Maintain and develop relations with internal clients to achieve excellent service delivery

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award‑winning solutions, including its next‑gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long‑term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].