Operations Analyst

Thomson Reuters India Pvt Ltd; Bengaluru; Hybrid; INR 500,000 - 800,000; Full time

Benefits offered by this job

Hybrid work model

Mental health days

Headspace app

Retirement savings

Job summary

Thomson Reuters India Pvt Ltd in Bengaluru is seeking an Operations Analyst to support global news operations, freelancer/vendor management, payments and procurement. You will resolve queries, assist with news planning and database searches, and support journalists.

The role requires comfort with spreadsheets and multi-channel communication, including emails and calls, with willingness to work rotational shifts.

Qualifications

• 1–2 years of experience in business operations or similar roles.
• Strong Excel and Power BI skills are required.
• Excellent organizational skills and attention to detail are essential.
• Willingness to work in rotational shifts, including evenings/night shifts.

Responsibilities

• Assist General Managers on freelancer contracts, vendor account setup and payments.
• Ensure timely follow-through on unresolved issues.
• Track staff issues, maintain headcount tracker and assist with contractor population.
• Manage purchase orders using internal procurement tool, Ariba.

Skills

Excel

Power BI

Detail oriented

Communication

Tools

Ariba

Job description

Operations Analyst Job Description: Reuters is looking for bright, detail-orientated people to join its team of operations analysts in Bangalore. You will be part of a global operations team that forms the backbone of Reuters news management. The global team provides critical support to ensure our news operations run smoothly; our stories are resourced appropriately; we have the right staff in the right places at the right time; and that our staff are safe throughout the world. As an operations analyst, you will provide critical support for a variety of functions including: Freelancer and vendor management, Payment follow-ups, Procurement, Customer queries, News research, News planning assistance. This is a great opportunity to get in on the ground floor of a new team that has made a real impact in freeing up resources across our news operation. You’ll need to be comfortable using spreadsheets and working diplomatically via email and phone to resolve problems and ensure our processes are running efficiently. An interest in news and an understanding of journalism is highly desirable as there will be opportunities to assist with updating news planning calendars, answering customer queries and helping journalists with database searches. You must be willing to work evening and overnight shifts.

Key Responsibilities

• Assist General Managers on freelancer contracts, vendor account setup and payments.
• Ensure timely follow through on unresolved issues.
• Track staff issues, including managing up-to-date headcount tracker and assisting on issues related to our contractor population.
• Manage purchase orders using internal procurement tool, Ariba.
• Answer queries from Refinitiv customers about news stories.
• Update news planning calendars as required.
• Assist with news database searches.

Required Qualifications

• Max 1-2 years of experience into Business Operations, Operations role in a global environment.
• Good Command over Excel, Power BI knowledge is an added advantage.
• Ensure all reports are accurate, current and easily accessible when needed.
• Exceptional organizational skills.
• Willingness to work in rotational shifts, 24/5 operations (Mandate).

Preferred Qualifications

• Effective at managing multiple and competing priorities.
• Ability to use database search tools.
• Excellent communication skills, both verbal and written.
• Self-starter and willing to identify opportunities to improve processes.

What’s in it For You

Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits

• flexible vacation
• two company-wide Mental Health Days off
• access to the Headspace app
• retirement savings
• tuition reimbursement
• employee incentive programs
• resources for mental, physical, and financial wellbeing

Culture

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex-gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

Experience Level Mid Level