Operational Lead

APM Terminals; Farukh Nagar; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

APM Terminals is seeking an Operational Lead to oversee daily warehouse operations, ensuring accurate inventory, timely order fulfillment, and strict adherence to safety and SOPs. The role focuses on cold-chain integrity and efficient distribution to dark stores, with emphasis on quality control and compliance.

Ideal candidates will have a Bachelor’s degree in a related field and 10+ years of experience in grocery or FMCG warehousing, including WMS and SAP.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field is preferred.
• 10+ years experience managing grocery or FMCG warehouse operations, with cold chain exposure.
• Strong leadership, analytical, problem solving, and communication skills.

Responsibilities

• Oversee all warehouse operations including receiving, storage, picking, packing and shipping; optimize processes to meet daily fulfillment goals.
• Maintain stock accuracy through cycle counts and audits; manage vendor relationships to ensure SLA adherence.
• Lead and train warehouse staff; manage shifts and coordinate with contractors and security for resources.

Skills

Leadership

Analytical

Communication

Organization

Education

Bachelor’s degree in Supply Chain Management, Business Administration, or related field

Tools

WMS

SAP

Job description

APM Terminals Job Overview

The Operational Lead is responsible for overseeing daily operations of a warehouse handling direct-to-consumer distribution. This role ensures seamless order fulfillment, inventory accuracy, and efficient warehouse operations while meeting customer satisfaction goals and adhering to safety and compliance standards. The role also ensures timely sorting, grading, transformation, and distribution of products to dark stores while maintaining quality, cold chain integrity, and operational efficiency.

Key Responsibilities

Operations Management: Oversee all warehouse operations, including receiving, storage, order picking, packing, and shipping. Implement and optimize processes to meet daily order fulfillment goals. Ensure timely sorting, grading, transformation, and delivery while maintaining stock availability for all dark stores. Handle complete day-to-day warehouse operations, including cold chain management, within defined cut-off timelines while ensuring quality and SOP adherence.

Inventory Control: Maintain accurate inventory records through regular cycle counts and audits. Manage inventory accuracy and share daily stock audit reports. Collaborate with procurement and sales teams to forecast and manage stock levels. Ensure timely inventory liquidation (damaged and expired) as per SOP and customer SLA.

Team Leadership: Supervise, train, and motivate warehouse staff, including pickers, packers, and inventory personnel. Manage shift schedules to ensure adequate staffing during peak periods. Coordinate with vendors to ensure timely availability of resources such as contract associates, security staff, and transportation.

Technology Utilization: Leverage warehouse management systems (WMS) to track inventory and orders efficiently. Ensure staff are properly trained on WMS and other operational technology tools. Ensure timely processing of vendor bills as per PR/PO process in SAP.

Customer Experience & Vendor Management: Ensure all orders are fulfilled accurately and delivered on time to maintain high customer satisfaction. Address and resolve any order discrepancies or operational issues promptly. Manage relationships with third-party vendors and ensure service level agreements (SLAs) are consistently met. Review vendor invoices thoroughly to ensure accuracy in calculations, rates, and supporting documentation, verifying alignment with contracts, SLAs, or purchase orders.

Safety and Compliance: Enforce adherence to safety standards and operational regulations within the warehouse. Ensure compliance with labor laws, health standards, and cold chain handling requirements.

Reporting and KPIs: Monitor and report key performance indicators (KPIs) such as order accuracy, delivery timelines, inventory turnover, and productivity. Ensure daily KPIs agreed with the customer are achieved and presented during daily operational reviews. Track productivity across warehouse processes and minimize process waste to control variable costs.

Required Experience and Skills

Bachelor’s degree in Supply Chain Management, Business Administration, or a related field (preferred). Proven experience of 10+ years managing grocery or FMCG warehouse operations, preferably involving fresh produce or cold chain logistics. Strong experience in warehouse management systems (WMS), SAP, and inventory control processes. Demonstrated ability to manage vendor relationships and SLA-driven operations. Strong leadership, analytical, and problem-solving skills. Excellent communication, coordination, and organizational abilities.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.