Operation Support Agent- Associate

FedEx; India; On-site; INR 360,000 - 520,000; Full time

Job summary

FedEx India seeks an Operations Support professional to assist air/road/logistics networks, ensuring timely execution of processes and adherence to standards. The role emphasizes attention to detail, organization, and strong problem-solving abilities within a diverse team.

The candidate will contribute to administrative tasks, data reporting, and cross-functional collaboration to maintain service quality and regulatory compliance across the network in India.

Qualifications

• Responsible for completing defined processes and procedures on deadline with accuracy.
• Identifies anomalies and uses rules and procedures to resolve them.
• Escalates complex issues to senior team members as needed.

Responsibilities

• Handle air network support tasks and operational dispatch.
• Provide admin and support functions to ensure smooth daily operations.
• Assist customer service and service assurance groups with timely information.
• Maintain and update reports using Microsoft Office and related tools.
• Collaborate with cross-functional teams to ensure compliance and accuracy.

Skills

Attention to detail

Microsoft Office

Planning & organizing

Interpersonal skills

Problem solving

Tools

MS Office

Job description

Job Description

• Air Network Support
• Operations Support
• Operational Support
• Dispatch
• Admin & Support
• Customer Service
• Service Assurance
• Manifesting
• Customer Services/ Support Group
• Dangerous Goods
• Cross-Border Road Linehaul
• Domestic Air Linehaul
• Road Network
• Operational Administration & Support
• Sort Support & Trace Management
• Reporting
• Location-based Customer Service

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escape to senior team members.

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Requirements