Opening_Team Leader - Operations (Voice)_Bhopal

Hexaware Technologies; Bhopal; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading technological firm in Bhopal is seeking a Team Leader for Operations in Domestic E-Commerce Inbound. Candidates should have 4-8 years of experience in voice process, with good communication skills and knowledge in various operational metrics. The position requires immediate joiners and offers a salary budget of INR 4.2L. Interested candidates should share their CV via the provided email.

Qualifications

• Minimum 4-8 years of experience as a Team Leader in voice process.
• Experience in E-Commerce domain is an added advantage.
• Prior experience in handling voice processes is crucial.

Responsibilities

• Responsible for meeting SLA targets.
• Ensure schedule adherence and create an encouraging team environment.
• Manage real-time operations efficiently.

Skills

Good communication

Real-time management skills

Experience in voice process

Knowledge of KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT

Education

Graduation

Job description

Job description

Opening Team Leader - Operations (Domestic E-Commerce Inbound) _Bhopal

Only Immediate joiner

5 days working with 24/7 rotational shift.

• Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper.
• Voice Experience -Mandate
• E-Commerce Domain Experience - Added advantage.
• Good communication
• Budget - INR 4.2L
• Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
• Graduation - Mandate
• Only immediate joiner.
• Inbound
• Should have prior experience of handling voice process
• Responsible for meeting the SLA targets
• Excellent real time management skills
• Ensure schedule adherence and create an encouraging team environment.

Interested Candidate please share CV on,

[e-mail] or,

call or whats app on 7869304456

Regards,

Pooja