Opening For Service Engineer For Chennai location

Evolute Group; Chennai District; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading technology service provider based in Chennai is seeking a Service Engineer to provide technical support and repair solutions for electronic products. The role involves troubleshooting and repairing devices, maintaining service quality with a focus on customer satisfaction, and ensuring timely completion of tasks. Candidates must possess an ITI/Diploma/Degree in Electronics and have strong communication skills in English, Hindi, and local languages. This position offers the opportunity for technical growth and leadership development.

Qualifications

• Strong knowledge in servicing and troubleshooting electronic products.
• Good computer knowledge including SAP and CRM.
• Ability to work in pressure and adapt to changing technology.

Responsibilities

• Provide technical support and repair service solutions to customers.
• Maintain minimum desired TAT and achieve daily productivity.
• Participate in field service visits to resolve technical issues.

Skills

Strong Communication

Troubleshooting

Team Coordination

Customer Service

Education

ITI/Diploma/Degree in Electronics

Tools

Function Generators

Digital Multimeters

Oscilloscopes

Job description

Being the Service Engineer of the product company, you will be responsible for -

Roles and Responsibilities

• Strong Communication/Response at a real time to the customers
• Strong Coordination within Team-Central Hub-Vasai – Service Engineers and Service Coordinators
• Responsible for Spare part Management and Inventory control
• Responsible for Assets and Tools inventory Management
• Responsible for TAT (TAT Ratio to be maintain 95%) and Engineers Productivity
• Responsible for customers end Service Review /Survey and Feedback for improve Service quality
• Responsible for Qualitative Service Support with Zero recurrence to enhance the customer satisfaction
• Provide /Share Weekly/Monthly Service Report with Central Hub Team on time
• Responsible for maintain 6S at all North Region service locations and face Audit, NC closure
• Responsible for Time Management of Team Members
• Technical Training to the Service Engineers Scanning, Level-I, Level-II, Level-III
• Troubleshoot, repair, and refurbish Fintech / clean technology electronic equipment
• Troubleshoot and test electronic components to board level, using various methods and testing equipment
• Repair and/or replace electronic components to board level, including but not limited to: diodes, transistors, resistors, capacitors, integrated circuits, other printed circuit components, etc.
• Communicate with Repair Services management to keep them informed of job status and evaluate equipment and determine correct repair procedures
• Participate in generation of work instructions and test fixtures for testing and identify potential areas for improvement of internal processes and procedures
• Perform field service visits as required to resolve technical issues experienced by customers in a timely manner

The opportunity:

Best opportunity to improve/upgrade knowledge in POS MTM machines and their servicing.

Technically upgrade yourselves for future growth.

To accept challenges and taking leadership in over all activities with high performance, it will help to promote on next level.

Brief About Job :

• The individuals will provide technical support and repair service solutions to customers.
• Repair activity includes in-house bench repair at Evolute as well as customer‑site troubleshooting and repair of customer equipment.

Key responsibilities include:

Strategic responsibilities

Servicing of devices with Good service quality by maintaining minimum desired TAT and achieve daily productivity.

Functional responsibilities

Strongly follow Service support System and process.

100% utilization of Service CRM at a real time.

Actual Real time spares consumption.

Minimizes spares consumption on devices by exact diagnosis of problems and minimizes other expenses.

Service data maintain very precisely and share time to time.

Preferred candidate profile

Candidate must be known about the servicing Trouble shooting of electronics products.

Required Education and Experience

• ITI/Diploma/Degree in Electronics or equivalent technical experience
• Familiarity with and ability to utilize different types of test equipment such as function generators, oscilloscopes, digital multimeters, and power supplies.
• Ability to solder and desolder of SMD ICs and components, Ability to recognize different electronic components and their functions.
• Able to work in a progressive repair process, having direct interaction with employees performing other portions of the process
• Should have Good Computer knowledge/SAP/CRM
• Ability to work in pressure.
• Should aware with changes happening in technology.
• Willing to Travel for Service Related activities
• Candidate should have excellent communication skill-sets in English, Hindi and their local language.

Key attributes for success

• Customer centric approach and orientation
• Collaborates and manages vendors that supply solutions to enhance the companys product(s)
• Has to be a creative and innovative technologist to be successful
• Team & people management, especially w.r.t design & architecture and the review of these; management of conflict
• Understanding of budgets and business-planning
• Excellent communication skills
• Personal authority and integrity with proven ability to establish relationships
• Establish trust, responsive to change/adaptability; learn continuously/improvement-orientation, proactive, positive & joyful.
• Strong demonstrated experience in interaction with cross functional heads and continuously questioning the status quo and raise the bar in improving quality, collaboration and experience
• A leader who can communicate an inspired vision and a sense of core purpose and motivate the entire organization

You will earn brownie points if you have

• Headed a team or Part of Team as a senior member of developing a Fintech (Cleantech/Health tech) Product and/or platform based on cutting edge future technologies
• Part of any Technology Framework development like UPI, etc will be added advantage
• Knowledge of Global fintech technologies and regulatory issues/compliance (Example what is used in say Africa, Latin America)
• Working experience with both product and services technology

Office address

Ground Floor (Library) No. 763, Anna Salai Chennai - 600002