Open Shift Admin - PaaS Platform / Red Hat

NTT America, Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA is seeking a Managed Services Cross Technology Engineer (L3) to deliver high‑level technical support on-site in Mumbai. You will handle complex incidents, identify root causes, and implement preventive measures across multiple technology domains including Cloud, Security, Networking and Applications.

The role emphasizes mentoring junior engineers, collaborating with clients, and maintaining rigorous SLA adherence while advancing operational practices and security controls.

Qualifications

• Good in-depth troubleshooting skills of complex problems.
• Develop and implement backup and restore policies.
• Good monitoring and remediation skills.
• Automation through scripting skills.
• Collaborate with client.
• Manage a small team of engineers.
• Good documentation skills.
• Server hardware maintenance and upgrades.
• Skills to interpret logs and arrive at the RCA of the problem.
• Experience with Linux servers in virtualized environments.
• Implement security policies and ensure compliance.
• Perform regular security audits
• and VA assessments/remediation.
• Preferred automation skill using scripting.
• Manage access controls and authentication mechanisms in collaboration with client.

Responsibilities

• Provide a service to clients by proactively identifying and resolving technical incidents and problems.
• Maintain a high level of service to clients with zero missed SLAs.
• Coach and mentor junior team members across functions.
• Focusses across Cloud, Security, Networking, Applications and/or Collaboration.

Skills

Troubleshooting

Backup & Restore

Monitoring

Automation scripting

Team leadership

Documentation

Server maintenance

Log analysis

Linux servers

Security audits

Access controls

Education

Any Graduate

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Good in-depth troubleshooting skills of complex problems




• Develop and implement backup and restore policies




• Good monitoring and remediation skills




• Automation through scripting skills




• Collaborate with client




• Manage a small team of engineers




• Good documentation skills




• Server hardware maintenance and upgrades




• Skills to interpret logs and arrive at the RCA of the problem




• Experience with Linux servers in virtualized environments




• Implement security policies and ensure compliance




• Perform regular security audits




• and VA assessments/remediation




• Preferred automation skill using scripting




• Manage access controls and authentication mechanisms in collaboration with client

Academic Qualifications

• Any Graduate

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.