One Team - Application Support Lead

Barclays; Maharashtra; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Barclays in Pune is seeking an One Team Lead (Ops Lead) to guide and mentor engineering teams, delivering high-quality software and driving technical excellence aligned with business goals.

You will apply ITIL ITSM principles, lead cloud-native platforms on AWS, manage incidents, and foster a culture of innovation while coordinating with cross-functional partners to meet strategic outcomes.

Qualifications

• Experience leading engineering teams and delivering high-quality software.
• Experience with ITIL Incident, Change and Problem controls.
• Proven leadership of large-scale cloud-native production platforms in financial services.
• Strong AWS experience across EC2, S3, IAM, Lambda and monitoring services.
• Proven incident command and operational risk management.

Responsibilities

• Lead engineering teams effectively to achieve project goals.
• Oversee timelines, allocation, risk management and prioritization.
• Mentor team members and conduct performance reviews.
• Enhance engineering processes, tools, and methodologies.
• Collaborate with product managers and designers to translate requirements.
• Enforce technology standards and robust testing practices.

Skills

Leadership of cloud-native platforms

AWS services

ITIL ITSM controls

Incident management & RCA

Cross-functional collaboration

Risk management

Mentorship & guidance

Tools

Kubernetes

DevOps practices

Terraform

Harness

AI technologies exposure

Job description

At Barclays, we don’t just adapt to the future - we create it. Embark on a transformative journey as an One Team Lead where you’ll play a pivotal role in shaping the future of colleague experience team by leading & managing engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives.

To be successful as a One Team Lead (Ops Lead), you should have experience with:

• Platforms, ITSM, overall production incident
• Practical, enterprise-scale application of ITIL controls (Incident, Change, Problem)
• Proven leadership of large-scale, cloud-native production platforms in banking or financial services
• Deep understanding with AWS Services (EC2, ECS/EKS, IAM, S3, DynamoDB, Lambda, CloudWatch, CloudTrail, API Gateway)
• Demonstrated excellence in incident command, root cause ownership, and operational risk management

Some Other Highly Valued Skills May Include

• Kubernetes and other containerization technologies
• DeVOps expertise
• Terraform, Harness
• Exposure to AI technologies

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

The location of the role is Pune.

Purpose of the role

To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives.

Accountabilities

• Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives.
• Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget.
• Mentor and support team members’ professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement.
• Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity.
• Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development.
• Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escape breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.