Onboarding Consultant

The Access Group; India; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

The Access Group is looking for people to join the Access family, sharing a passion for delivering better outcomes and helping customers transform through successful implementations from configuration through go-live and transition.

This role emphasizes collaboration across teams, training customers, driving adoption, and delivering high-quality service while meeting KPIs and exploring opportunities for upsell and added value.

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

About you:

To connect customer needs with solution capabilities by delivering successful implementations from configuration through go-live and transition. To drive adoption and measurable value by providing expert guidance and problem-solving.

Day-to-day, you will:

• Deliver software implementations from configuration to Support and CSM Handover, ensuring quality and alignment with customer requirements and standard methodologies.
• Ensure timely completion of User Acceptance Testing and resolve issues to achieve sign-off within agreed timelines.
• Achieve personal utilisation targets by actively managing workload, contributing to billable delivery, and seeking additional assignments where capacity allows.
• Proactively identify and support revenue-generating opportunities, including upsell services, additional scope, or new implementation demand within existing and prospective customers.
• Build trusted relationships through clear communication and proactive engagement to drive satisfaction and successful outcomes.
• Manage scope, deliverables, and timelines to secure stakeholder sign-off.
• Deliver training to enable self-sufficiency and customer proficiency across the product suite.
• Identify opportunities for additional services or upgrades during engagements to support revenue growth.
• Execute technical services and post-go-live stabilisation to ensure business continuity and smooth transition.
• Troubleshoot technical and infrastructure issues during implementation, applying specialist knowledge to resolve challenges and maintain service momentum.
• Monitor and respond to customer experience metrics, including go-live and 30-day satisfaction scores, adapting approaches to maintain customer satisfaction and success.
• Collaborate across internal teams to deliver a seamless, high-quality service that meets KPIs.

Your skills and experiences might also include:

• Foundational understanding of service delivery and implementation lifecycle.
• Developing product knowledge across assigned solutions, applied to deliver accurate configurations and resolve implementation queries.
• Applies structured methodologies and follows defined processes.
• Communicates clearly and builds effective working relationships.
• Delivers training and support with guidance.
• Diagnoses issues and escalates appropriately.
• Manages tasks and priorities within defined delivery plans.
• Demonstrates ownership of work and commitment to improvement.
• Seeks feedback and applies learning to improve performance.
• Early experience in consultancy, delivery, or customer-facing roles.
• Developing use of AI tools to support delivery and learning.

Desirable Requirements

• Familiarity with database concepts, query languages, and system integration principles.
• Understanding of change management to support customer transformation and adoption.
• Knowledge of Access-specific methodologies, tools, and frameworks.
• Additional product certifications beyond core requirements.
• Basic understanding of AI-enabled tools to improve service delivery and customer outcomes.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.