Officer -Credit Micro Banking
Darwinbox Digital Solutions Pvt. Ltd.
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Job summary
Darwinbox Digital Solutions Pvt. Ltd. in India seeks a field-oriented Credit Officer to underwrite high-ticket and open market loans, performing thorough assessments and personal borrower discussions.
You will manage secured and unsecured microfinance products, conduct extensive field visits and ensure policy adherence while maintaining portfolio quality. The role includes training staff on credit policies, monitoring deviations, and driving compliance with KYC and regulatory norms across
Qualifications
- Knowledge of credit underwriting for unsecured and secured loans
- Ability to analyze financial statements and credit risk
- Familiarity with KYC norms and regulatory guidelines
- Experience with security documents and loan hypothecation/mortgage
- Proficient with basic computer tools and tablets/smartphones
- Strong communication skills in local language and basic English
- High accuracy, attention to detail and analytical interpretation
- Excellent interpersonal skills and relationship management
Responsibilities
- Underwrite high-ticket and open market loans in the field through thorough assessment and discussions with borrowers
- Underwrite unsecured and secured microfinance loans across product categories
- Perform field visits to assess collateral, repayment capacity and compliance
- Ensure portfolio quality and adherence to credit policies and deviation matrices
- Train microfinance team on credit policies, processes and systems
- Monitor field rejections and guide branches to maintain STRAIGHT-THROUGH applications
- Conduct loan utilization checks and support technology-based project implementations at field
- Maintain regulatory compliance (KYC, documentation) and audit readiness
Skills
Education
Job description
Thisrole is primarily responsible for u nderwritinghigh ticket and open market loans in the field through thoroughassessment and personal discussion with borrower and / orco-borrower and unsecured loans of the microfinance and ruralbusiness vertical
Theincumbent works on maintaining successand growth of products by adhering to defined policy and processfor loan approval and creditpolicies and processes are followed effectively by sourcingstaffs and appraisers.
- FINANCIALSIZE
- NON-FINANCIALSIZE
ILDisbursement of Rs. 2-3 Cr in a month and manage IL portfolio of12-15 Cr.
SupportIL business of 3-4 Branches
Underwritehigh ticket and open market loans in the field through thoroughassessment and personal discussion with borrower and / orco-borrower.
Underwriteboth unsecured and secured loans of the microfinance and ruralbusiness vertical as below
Individualloans – Business, Home improvement, Higher Education loans
KCC,agriculture and livestock loans
Maintainssuccess and growth of these products by adhering to definedpolicy and process for loan approval.
Maintaincredit policies and processes are followed effectively bysourcing staffs and appraisers.
Conductbusiness place, office, residence and farm visits of theapplicants based on the product and purpose of the loan. Conductreference checks with customers /suppliers / vendors / dealers.Assess repayment capacity, character and cash flow of theapplicant.
Maintaincollection of relevant and proper documents. Maintain adherenceto internal and regulatory policies / compliances like KYC etc.
Sanctionthe files appraised by the sales / distribution team throughthorough verification of the documents and assessment by theappraiser of the loan.
Conductsample TVR and PDs of the cases appraised by the sales team alsos hadow appraiser on asample basis
Escalatedeviations for necessary approval as per the deviation matrix.Observe for triggers in documents and elevate documents withissues to FCU team.
Decisionon loan applications as per credit approval grid, deviationmatrix and bureau matrix
Responsiblefor portfolio quality of the loans underwritten for 12 MOB.
Maintaindaily productivity with respect to personal discussions, qualitycheck of applications, sample visits and checks etc as per theset KRA.
Impartingtraining to the microfinance team on the group lending,individual lending and other lending product’s creditpolicies, processes and systems, including regular trainings onchanges / refreshers.
Monitoringrejections from field, guide the branch staff to control the sameand maintain higher number of Straight through applications frombranches.
Report/Escalate critical issues at field for necessary action as perpenalty matrix and maintain compliance of Audit issues.
ConductLoan Utilization Checks for the recent disbursement cases as perpolicy.
Maintainto participate and drive the successful implementation of technology based projects at backend and field
Planand address issues across Poor, High Risk and Critical branchesand maintain good risk management at the branches
MaintainsPAR and provision are maintained within the budget.
Engagein collections for recovery, follow up for Incremental overduesand non-starters
Sanctionthe files appraised by the sales / distribution team throughthorough verification of the documents and assessment by theappraiser of the loan.
Decisionon loan applications as per credit approval grid, deviationmatrix and bureau matrix
Responsiblefor portfolio quality of the loans underwritten for 12 months ofbooking.
Impartingtraining to the microfinance team on the group lending,individual lending and other lending product’s creditpolicies, processes and systems, including regular trainings onchanges / refreshers.
Report/ elevate critical issues at field for necessary action as perpenalty matrix and maintain compliance of audit issues.
Maintainto participate and drive the successful implementation of product and technology based projects at field
MaintainsPAR and Provision are maintained within the acceptablelimit/budget.
Maintainscustomer satisfaction by processing of loan applications withinthe TAT defined
Maintainadherence to all regulatory norms with respect to KYC,documentation and sanctioning of loans
Maintainup to date knowledge of all the product of the geography
Quicklylearn of new products and systems being introduced and implementin the field.
Networkingwith other NBFCs / Banks to have a deeper understanding of theIndustry and its perspectives
Undertakebusiness sub sector or occupation study and survey of branchworking areas.
Maintainscustomer satisfaction by processing of loan applications withinthe TAT defined
Understandcustomers’ need & repayment capacity & makeappropriate loan decisions and recommend right product and loanamount to right customer
Maintainthat credit responds to branch & customers queries and issuestimely, thereby ensuring good service to customers throughefficient processing of applications
Undertakevisits in other financial institutions for timely resolution ofissues relating customer or staffs of other institution
Engagewith customer for any feedback on the products, policy andprocess
Maintainadherence to all regulatory norms with respect to KYC &Documentation, Customer Selection and Sanctioning of loans
Maintaincompleteness of post disbursement documents, follow up for ifgaps any
Reviewbranch working areas, negative areas, no-go areas and negativecustomer list
Maintainthat the Issue/ deviations / policy/ process violation areescalated appropriately to the concerned department andsupervisors for implementation of penalty matrix.
Attendaudit closure meetings to understand identified issues & takenecessary corrective measures.
Maintainand update activity trackers – Personal discussions,Quality check of files shadow visits, sample checks, trainings,LUCs, escalations, deviations, branch errors
Maintainup to date knowledge of all the products and the geography
Upgradeself and branch team about changes happening in the market
Newproducts being introduced and new systems being adopted to belearnt quickly and to be adopted.
Keepupdated with SLBC / DLC meetings & annual reports forinformation on investment on different types of crops for KCC /Agri limits. Keep abreast with ongoing farming operations in thefield & market.
Networkingwith other NBFCs / Banks to have a deeper understanding of theIndustry and its perspectives
Undertakebusiness sub sector study and underwrite cases at field
Maintainnecessary feedback is given to supervisors on regular basis aboutthe credit policies, processes and systems for effective andefficient underwriting
Improvethe probing skills to identify any issues in the field and reportcritical findings / observations for necessary action.
Ensuringvisits in branches of other clusters to maintain understandingand learning through experience
Graduationor Post Graduation Preferably in Commerce, Accounting, Economics,Mathematics or Business Management
2-4years of experience preferably in field credit or sales of anyfinancial products
NA
- Knowledgeof credit underwriting in unsecured and secured loans
- Businessanalysis skills and document verification skills
- Proficientin reading / understanding financial statements
- KYCnorms/guidelines for high ticket size loans
- Basicknowledge of security documents and process for - hypothecationand mortgage of property
- Basiccomputer knowledge and ease of technology usage (tablet /smartphone)
- Communicationskills - fluent in the local language and basic English
- StrongAnalytical and Interpretation skill. Good interrogationand investigation skills
- Highdegree of accuracy and attention to detail
- StrongInterpersonal skills & ability to manage relationships withinternal & external stakeholders
- Gooddecision making and judgement ability
- TimeManagement - Ability to prioritize the work based on theimportance / urgency
- Flexibleenough to support the business needs
- Customerrelations management
- Performanceoriented approach with high productivity
- Goodinterpersonal skills
- Willingnessto travel & relocation as per business requirements andcareer opportunities
- Planningand Organizing
- Execution
- CustomerRelationship Officers, Loan Officers, CRM and Branch Manager
- Customersand community
- VigilanceOfficer and Auditors,
- Forthird party/reference check : Supplier, buyer, neighbours,employers involved in loan process
- CollectionOfficer
- Competitors– Staff of other MFI/SFB or banks
- CustomerRelationship Officers, Loan Officers, CRM and Branch Manager
- Customersand community
- VigilanceOfficer and Auditors,
- Forthird party/reference check : Supplier, buyer, neighbours,employers involved in loan process
- CollectionOfficer
- Competitors– Staff of other MFI/SFB or banks
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