Observability Engineer

Sophos; India; Remote; INR 1,500,000 - 2,000,000; Full time

Job summary

A cybersecurity company is seeking an Observability Engineer to join their IT Operations team. This remote-first role focuses on managing and optimizing monitoring tools like Zabbix and AWS CloudWatch, ensuring effective incident management and improving operational efficiency. The ideal candidate will bring 3–6 years of experience, strong automation skills, and the ability to work collaboratively across teams.

Qualifications

• 3–6 years in observability/monitoring engineering roles.
• Strong expertise in Zabbix (architecture, deployment, customization, API usage).
• Hands-on with Infrastructure as Code tools (Terraform, Ansible, or similar).

Responsibilities

• Manage and optimize Logic Monitor for infrastructure and application monitoring.
• Administer AWS CloudWatch for monitoring cloud resources.
• Integrate monitoring tools with PagerDuty for event management.

Skills

Zabbix

Python

Bash

PowerShell

AWS CloudWatch

Logic Monitor

Infrastructure monitoring

Terraform

Ansible

Education

Bachelor's/Master’s degree in computer science/technology

Job description

Overview

Sophos is seeking an Observability Engineer to join our IT Operations team. The ideal candidate will have hands-on experience with infrastructure and application monitoring tools, incident management platforms, and cloud monitoring. This role focuses on managing and optimizing observability platforms, ensuring proactive monitoring, and enabling faster incident detection and resolution.

What you will do

• Manage, configure, and optimize Logic Monitor for infrastructure and application monitoring, with a focus on migrating to Zabbix
• Administer AWS CloudWatch for monitoring cloud resources
• Integrate monitoring tools with PagerDuty for effective event management
• Design, implement, and fine-tune monitoring dashboards, alert rules, and notification policies
• Develop best practices for alert tuning to reduce noise and improve proactive alert posture
• Collaborate with application, DevOps, and infrastructure teams to ensure monitoring coverage
• Automate repetitive monitoring tasks and alert configuration using scripts (Python, Bash, PowerShell, etc.)
• Identify and implement opportunities to improve observability posture and reduce MTTA/MTTR/MTTD

What you will bring

• 3–6 years in observability/monitoring engineering roles
• Strong expertise in Zabbix (architecture, deployment, customization, API usage)
• Applications, Synthetic and Real User Monitoring configuration
• Hands-on with Infrastructure as Code tools (Terraform, Ansible, or similar)
• Strong automation/scripting skills (Python, Bash, or PowerShell)
• Experience with Logic Monitor is a plus
• Experience integrating monitoring tools with PagerDuty (or similar incident platforms)
• Solid understanding of infrastructure monitoring for Windows, Linux, networking, applications and cloud
• Good knowledge of AWS CloudWatch for cloud resources monitoring
• Develop and maintain dashboards, alerts, and automated responses to proactively detect and resolve issues before they impact users
• Strong troubleshooting and problem-solving skills
• Excellent communication and cross-team collaboration skills

Desirable

• Bachelor's/Master’s degree in computer science/technology with excellent communications skills
• Experience with Zabbix API for automation and custom integrations
• Knowledge of database management for Zabbix backend
• Familiarity with containerized monitoring setups (Docker/Kubernetes)
• Exposure to AIOps or event correlation platforms
• Understanding of ITIL framework
• Demonstrated success in deploying and managing monitoring tools and observability solutions at scale

Remote

Remote-first work model; some roles may require hybrid arrangements. Applicants must have legal authorization to work in the posting jurisdiction without employer sponsorship.

Our Commitment To You

We’re proud of the diverse and inclusive environment at Sophos and are committed to equality of opportunity. All applicants will be treated fairly and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. If there are adjustments needed in the recruitment process to support you, please let us know.

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