Nonstop Support Engineer

Hewlett Packard Enterprise; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise (HPE) Bengaluru, India, is seeking a Nonstop Support Engineer to join our Hybrid work model, averaging 2 days per week at an HPE office. The role focuses on resolving NonStop hardware issues, addressing service and customer inquiries, and ensuring quick recovery of operations.

You will collaborate with Sales Pursuit and other teams, apply ITIL practices, and help customers by documenting solutions for future reuse.

Qualifications

• 5+ years of experience with HPE hardware and NonStop knowledge.
• Strong verbal and written communication skills.
• Proven troubleshooting in technical environments.
• Experience with case management databases/tools and remote support.

Responsibilities

• Resolve technical issues for NonStop hardware from incoming internal or external contacts.
• Respond to service, product, technical, and customer-relations questions on features, specs, repairs.
• Proactively assist businesses and end users to avoid or reduce problems.
• Act as a team or project leader, guiding activities and decisions.
• Review and resolve complex business issues.
• Add case resolution to KMS.
• Understand and utilize ITIL.
• Represent the company at customer locations and events.
• Partner with the Sales Pursuit team.

Skills

NonStop hardware

Technical support

Communication skills

Problem solving

ITIL knowledge

Team leadership

Case management tools

Remote support experience

Tools

CRM tools

Job description

Nonstop Support Engineer

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

• Successfully resolve technical issues for NonStop Hardware from incoming internal or external businesses and end user’s contacts and proactive notification systems
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts and options
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process
• Review and may resolve complex business issues
• Add case resolution to KMS
• Understand and utilise ITIL
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Partner frequently with the Sales Pursuit team

What you need to bring:

• Education and Experience Required: 5years + working knowledge on HPE Hardware (HPE ProLiant Server, HPE Blade Servers, HPE Storage Technology, Aruba Networking etc. (any exposure to NonStop Hardware is added advantage))
• Excellent verbal and written communication skills
• Excellent analytical and problem solving skills
• Experience troubleshooting in a technical environment
• Advanced proficiency with case management databases and tools
• Superior customer service skills
• Phone and remote support experience
• Partners frequently with the Sales Pursuit team.
• Ability to solve and document solutions for usage of other technicians and customers
• Ability to lead resolution activities with escalated customers
• Ability to contribute to technical action plans
• Ability to create knowledge

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Engineering Job Level: TCP_03

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

HPE is an E-Verify employer. HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer. If you are an Individual with Disabilities, HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories.

Standards of Business Conduct (SBC)

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way.

Equal Opportunity Employer (EEO)

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.