Nodal desk & RBI Process

NSDL Payments Bank Limited; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

NSDL Payments Bank Limited in Mumbai seeks a Regulatory and Grievance Executive to ensure regulatory compliance and effectively manage customer grievances. You will collaborate with legal, compliance, and customer service teams to address issues and implement improvements, maintaining trust while upholding high standards.

The role requires at least 3 years in regulatory compliance or grievance handling and a background in law or business administration.

Qualifications

• Bachelor’s degree in Law, Business Administration, or related field.
• Relevant certifications in compliance or regulatory affairs are a plus.

Responsibilities

• RegulatoryCompliance: Monitor and ensure compliance with applicable laws and regulations. Stay updated on changes in regulatory requirements and assess their impact on the organization.
• GrievanceManagement: Handle customer grievances efficiently and effectively. Investigate issues, propose solutions, and communicate outcomes to customers in a timely manner.
• Reporting: Prepare and maintain reports on regulatory compliance and grievance handling. Present findings to management and recommend improvements as necessary.
• PolicyImplementation: Assist in the development and implementation of policies and procedures to enhance compliance and grievance resolution processes. Ensure all staff are trained on these policies.
• Collaboration: Work closely with internal departments, such as legal, compliance, and customer service, to address grievances and ensure regulatory adherence. Foster communication and teamwork among departments.
• CustomerCommunication: Act as a point of contact for customers regarding regulatory matters and grievance resolution. Ensure clear and professional communication to build trust and maintain relationships.
• RiskAssessment: Identify potential compliance risks and recommend mitigation strategies. Participate in audits and assessments related to regulatory compliance and grievance handling.
• ContinuousImprovement: Participate in initiatives to improve the grievance handling process and enhance customer service standards. Gather feedback from customers to inform improvements.

Skills

Regulatory compliance

Grievance handling

Analytical skills

Communication skills

Regulatory software

MS Office

Education

Bachelor's degree in Law

Business Administration

Certifications in compliance

Tools

Regulatory software

MS Office

Job description

• Bachelor’s degree in Law, BusinessAdministration, or a related field.
• Relevant certifications in compliance orregulatory affairs are a plus.

Relevant IndustryExperience

• Minimum of 3 years ofexperience in regulatory compliance or grievance handling within thefinancial services industry.
• Familiarity withregulatory frameworks and compliance standards.

Objective of the Role

To ensure compliance with regulatoryrequirements and effectively manage customer grievances. The Regulatory andGrievance Executive will collaborate with various departments to addressissues, implement solutions, and maintain the organization’s reputation. Thisrole aims to enhance customer satisfaction while ensuring adherence toregulatory standards.

Job Description / Responsibilities

1. 1. RegulatoryCompliance: Monitorand ensure compliance with applicable laws and regulations. Stay updated onchanges in regulatory requirements and assess their impact on theorganization.
2. 2. GrievanceManagement: Handle customer grievances efficiently and effectively. Investigate issues, proposesolutions, and communicate outcomes to customers in a timely manner.
3. 3. Reporting: Prepare and maintain reports on regulatory compliance and grievance handling. Present findings to managementand recommend improvements as necessary.
4. 4. PolicyImplementation: Assist in the development and implementation of policies and procedures to enhance compliance and grievance resolution processes. Ensure all staff aretrained on these policies.
5. 5. Collaboration: Work closely with internal departments, such as legal, compliance, and customer service, to address grievances and ensure regulatory adherence. Foster communication and teamwork among departments.
6. 6. CustomerCommunication: Act as a point of contact for customers regarding regulatory matters and grievance resolution. Ensure clear and professional communication to build trust and maintain relationships.
7. 7. RiskAssessment: Identify potential compliance risks and recommend mitigation strategies. Participate in audits and assessments related to regulatory compliance and grievance handling.
8. 8. ContinuousImprovement: Participate in initiatives to improve the grievance handling process and enhance customer service standards. Gather feedback from customers to informimprovements.

Required skills

• Strong analytical andproblem-solving skills.
• Excellent communicationand interpersonal skills.
• Proficiency in regulatorycompliance software and Microsoft Office Suite.
• Attention to detail andaccuracy in documentation.
• Ability to work underpressure and manage multiple tasks effectively.
• Knowledge of regulatoryframeworks in the financial services sector.

• Ability to develop long-term goals andcreate actionable plans to achieve them effectively.
• Commitment to understanding and meeting the needs of customers to enhance satisfaction and loyalty.
• Flexibility in responding to market changesand fostering a culture of innovation within the team.
• Upholding high ethical standards in all business dealings and promoting a culture of honesty and transparency.
• Focus on achieving measurable outcomes and consistently meeting or exceeding performance goals.