NOC Team Lead

Zelis; India; Hybrid; INR 3,400,000 - 4,200,000; Full time

Benefits offered by this job

Hybrid work flexibility

Job summary

Zelis India seeks a seasoned NOC Lead to manage and mentor the NOC team, oversee real-time IT infrastructure monitoring, and drive proactive incident management. The role focuses on reliability, performance, and security across on-premise and cloud environments.

Ideal candidates bring 10+ years in IT infra, cloud, and network monitoring, plus strong leadership and communication skills. Hybrid work setup with comprehensive benefits is provided.

Qualifications

• Bachelor’s degree in information technology, computer science, or related field.
• 10+ years of IT infrastructure management, cloud environment management, and network monitoring.
• Proven leadership and mentoring experience.
• Strong analytical and problem-solving abilities.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• Lead and mentor the NOC team to improve talent development and accountability.
• Oversee real-time monitoring of IT infrastructure, networks, servers, applications and cloud environments.
• Troubleshoot complex network and infrastructure issues to ensure rapid response and minimal downtime.
• Refine proactive and reactive processes to prevent incidents and outages.
• Collaborate with cross-functional teams to improve reliability and security.

Job description

Job Description:

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster aholistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Key Responsibilities

• Lead and mentor the NOC team, leveraging extensive people management experience to develop talent, drive accountability, and promote continuous improvement.
• Oversee the real-time monitoring of IT infrastructure, including networks, servers, applications, and cloud environments, using advanced monitoring tools and automation.
• Serve as the technical expert in troubleshooting and resolving complex network and infrastructure issues, ensuring rapid response and minimal downtime.
• Implement and refine both proactive and reactive processes to prevent and address incidents, outages, and performance bottlenecks.
• Collaborate with cross-functional teams and stakeholders to improve operational workflows, enhance system reliability, and uphold security standards.
• Develop and maintain documentation, SOPs, and training materials to ensure consistency and knowledge sharing within the NOC team.
• Drive continuous evaluation of network performance, recommending and implementing improvements based on industry’s best practices and emerging technologies.
• Provide regular reporting and updates to leadership on service metrics and KPIs.
• ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred).
• Ensure that network issues are resolved within established SLAs.
• Collaborate with other NOC Shift Leads and teams to address cross-functional issues.
• Analyze incidents, identify root causes, and implement corrective actions as needed.
• Ready to work in 24/7 operational model.

Qualifications

• Education: Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: 10+ years of experience in IT infrastructure management, cloud environment management, and network monitoring.
• Leadership: Proven experience in leading and mentoring a team of IT professionals.
• Technical Skills: In-depth knowledge of IT infrastructure, cloud technologies, and network systems.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Communication: Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical stakeholders.

Commitment to Diversity, Equity,Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [e-mail].