Network Support Senior Analyst

NTT America, Inc.; Dadri; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

NTT DATA India seeks an experienced network professional to design, implement and manage large-scale LAN/WAN and SD-WAN environments. You will work with VELO Cloud, Cisco and Riverbed, ensuring ITIL-aligned processes and high network availability.

The role requires hands-on expertise in routing, switching, wireless, Nexus and SD-WAN, thorough documentation, and close collaboration with PMs and technology teams. Willingness to travel and support 24x7 operations is essential.

Qualifications

• 8+ years managing LAN & WAN infrastructures
• 8+ years’ experience on Routing & Switching, Riverbed & Wireless
• Vendor experience to include VELO Cloud, Cisco, Riverbed
• Bachelor’s degree in CS or equivalent work experience
• Knowledge of ITIL & Change Management processes

Responsibilities

• Setup, deployment, maintenance, troubleshooting of enterprise network infrastructure
• Document escalated tickets and service requests in ServiceNow
• Participate in 24x7 on-call support and queue management
• Collaborate with PMs and cross-functional teams to ensure project success
• Ensure configurations comply with network standards and review log files
• Travel as required to client sites or offices

Skills

SD-WAN

Routing & Switching

Wireless

Vendor knowledge

Nexus/Extreme Networks

ITIL & Change Mgmt

ServiceNow

Team collaboration

Education

Bachelor's degree in CS or equivalent

Tools

VELO Cloud

Cisco

Riverbed

Nexus

Extreme Networks

NMS

Job description

Role Responsibilities:

• Must have exp on Palo SDWAN SASE.


• Must have great experience on Routing & Switching & Wireless.


• Vendors supported - Velo Cloud is must, Cisco, Riverbed


• Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN


• Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS


• Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components


• Looking to have strong knowledge of Viptela SDWAN (Hands-on) and Wireless


• Teaming with project managers, cross-functional technology and business teams to ensure successful projects


• Owning and documenting escalated support tickets and service requests through resolution via ServiceNow


• Adaptive, communication, presentation and leadership skills


• Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept


• Knowledge of Wireless, Nexus, SD-WAN


• Working knowledge of Networking products from Cisco, Dell & Extreme Networks


• Skills and knowledge and adherence to ITIL & Change Management processes


• Excellent communication skills, both written and oral


• Strong customer service skills; interfaces with customers, end users, partners and associates


• Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals


• Rotating on-call, support queue management, preforming network system analysis and reporting


• Willing to work in 24X7 environment

Basic Required Qualifications:

• 8+ years of experience on managing LAN & WAN Infrastructures


• 8+ years’ experience on Routing & Switching, Riverbed & Wireless


• Vendor experience to include - VELO Cloud, Cisco, Riverbed

Highly Preferred Skills:

• Preferred knowledge of VELO Cloud (Hands-on) and Wireless


• Adaptive, communication, presentation, and leadership skills


• Project experience for SDN Infra & Networking


• Degree: Bachelors in Computer Science or equivalent work experience

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .