Network Support Engineer - TAC

Movate; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

A global customer experience firm in Bengaluru is seeking a Senior Associate in HR focusing on TAC/Network Security/Firewall Support. The ideal candidate will have over 2 years of technical support experience and a strong understanding of networking concepts. Responsibilities include assisting customers, troubleshooting issues independently, and collaborating with engineering teams. A Bachelor's degree in a relevant field is required. This role is full-time.

Qualifications

• 2+ years in a Technical Support role assisting customers via phone and ticketing systems.
• Solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts.
• Strong verbal and written communication skills to convey technical issues clearly.
• Proven ability to troubleshoot and resolve technical issues independently.
• Bachelor’s degree or equivalent hands-on experience required.

Responsibilities

• Assist customers via phone and ticketing systems.
• Troubleshoot and resolve technical issues independently.
• Work collaboratively with engineering teams for escalations.
• Handle outage calls and provide service excellence.

Skills

Technical Support

TCP/IP

DNS

DHCP

Communication Skills

Troubleshooting

Customer Service

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Infoblox products

Linux/Unix

Microsoft Windows Server

Job description

Senior Associate – HR – TAC/Network Security/Firewall Support for Palo Alto

Movate (formerly CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry‑leading proprietary solutions, resilient operations, and innovative business engagement models.

It is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid‑market players to large enterprises. Its diverse team of over 11,700 customer‑centric thinkers, collaborators, and co‑creators across 20 global locations is passionate about helping clients succeed through intelligent automation‑led outcomes.

Experience

Experience: 2 5 years

Job Responsibilities

• 2+ years of experience in a Technical Support role assisting customers via phone and ticketing systems
• Solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts
• Strong verbal and written communication skills with the ability to convey technical issues clearly
• Proven ability to troubleshoot and resolve technical issues independently
• Customer‑centric mindset with a strong focus on service excellence
• Bachelor’s degree in computer science, engineering, or a related field—or equivalent hands‑on experience
• Self‑starter and effective team player with the ability to multi‑task in high‑pressure, fast‑paced environments

Desired Skillset

• Experience with Infoblox products or other DDI solutions.
• Working knowledge of Linux/Unix or Microsoft Windows Server environments.
• Exposure to network administration, system administration, or enterprise infrastructure support.
• Understanding of support tools, lab simulations, and remote troubleshooting practices.
• Ability to handle outage calls and work collaboratively with engineering teams for escalations.
• Passion for continuous learning, knowledge sharing, and mentoring peers.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Engineering and Customer Service

Industries

Computer and Network Security

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