Network Security Analyst

Alstom Transport India Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Alstom Transport India Ltd in Bengaluru seeks a Network Security Analyst to join the Operations team. You will handle SNOW incidents, service requests and changes for Zscaler cloud management while ensuring compliance with security policies.

You will diagnose, troubleshoot, reproduce user issues, and document KB steps for fellow teams. The role requires 3+ years with Zscaler Cloud Proxy, ZPA/ZDX, and solid network security knowledge.

Qualifications

• Bachelor’s Degree in IT/Engineering with 3+ years of experience in Zscaler Cloud Proxy management and ZPA/ZDX.

Responsibilities

• Operational support ownership for Zscaler Cloud Proxy (Traffic Forwarding, PAC file Management).
• Monitor GRE Tunnels for Alstom Local Breakout Sites.
• Manage authentication profiles (SAML/SCIM) in line with Identity management.
• Configure and enforce policy: URL filtering, malware, SSL inspection, bandwidth, app control.

Skills

Zscaler Cloud Proxy

ZPA / ZDX

Incident management

Change management

RBAC access control

Network security

Education

Bachelor’s Degree in Engineer IT

Tools

Zscaler Cloud Proxy

ZPA

ZDX

Job description

Network Security Analyst At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Network Security Analyst in Bangalore we’re looking for?

OVERALL PURPOSE OF THE ROLE

Reporting directly to the Network Security Manager, the Network Security Analyst will be part of the Operations team handling tickets raised in SNOW – Incidents, Service requests and changes for Zscaler Cloud management in alignment with security policy of Alstom. He/She should perform in depth diagnostics and troubleshooting using required Networking tools and Zscaler cloud tools access. He/She should assist Alstom business users with End to End testing or Troubleshooting of Networking or Zscaler cloud service issues. He /She should be able to reproduce end user issues to verify problems and document steps as Knowledge base for other Support teams and Operations teams in Alstom Network services. He/She should ensure any actions performed is in compliance with Alstom IS Security policy regulations.

RESPONSIBILITIES

The Network Security Analyst is Operational support owner for Zscaler Cloud Proxy under his/her responsibility Traffic Forwarding – PAC file Management, Location and Sub location Management. GRE Tunnels monitoring for Alstom Local Breakout Sites. Authentication Profile – SAML and SCIM management in alignment with Identity management support team Policy management – URL Filtering/Cloud App Control/Malware/Sandbox/SSL Inspection/Bandwidth Control App Segmentation, Client Forwarding Policy, Device Posture Management on ZPA along with ZTNA understanding Access control – RBAC based access privileges, URL Categories management, and Organization wide AUR policy configuration. ZAPP end point policy and monitoring for Internet connectivity and Version management in alignment with required UAT. Zscaler Licenses Usage, Capacity Monitoring and Reporting for management to be done based on requirements from Management. Cloud Firewall Policy management and compliance.

QUALIFICATIONS & SKILLS

EDUCATION Bachelor’s Degree in Engineer IT Support engineer having 3+ years of experience in Zscaler Cloud Proxy management and ZPA and ZDX ( if worked) , ideally with an basic understanding of IS and Network Security Policy framework

BEHAVIORAL COMPETENCIES

AGILE - Act quickly, anticipate, learn and adapt continuously INCLUSIVE - Embrace differences and work as a team RESPONSIBLE - Keep our commitments towards internal and external stakeholders (employees, customers, passengers, society)

TECHNICAL COMPETENCIES & EXPERIENCE

The Network security Analyst follow and comply with below actions in line with the security policy in all actions involved related to Zscaler Cloud proxy Support Services. Risk analysis – perform risk analysis and identify mitigation plan when relevant - 1 Year Incident management – Manage Tickets raised by Alstom end users within configured Response and Resolution SLA – 2 to 3 Years Service Request Management – Manage Service requests raised and approved by business for implementation as per SOP in place – 2 to 3 Years Problem Management – Ensure to document RCA and submit corrective and Preventive action on time with remediation - 2 to 3 Years Change management – Manage Change Implementation End to end as per required Alstom process in place - 2 to 3 Years Support on any Project/Business requirement change like SDWAN which may impact Zscaler Cloud policy – 1 Year CSI( Continual Service Improvement) and Tasks automation to improve End user experience – Should be aware Event Management implementation in liaison with Business teams where Local Internet breakout is available – 2 years Coordinate with other Technology & Services Design, Ops and Project Stakeholders for Support on Zscaler Cloud proxy management – Should be aware Develop and implement practices for network security to protect Alstom Business: Level 2 Risk Analysis and Remediation: Level 3 ITIL Service process /Quality reviews – Level 3 Operational Support /Process documentation skills – Level 3

EXPERIENCE / SKILL SET Should have good experience working on Zscaler Cloud proxy implementation and operational management. Good understanding of security tools and mechanisms (IDS/IPS, antivirus, anti-malware, authentication mechanisms, DNS, IPAM, PKI, encryption, etc.) Knowledge of ISO 27002 Security Controls. Network Security Basic understanding of all components required for Organization security.

Language Skills: Proficient in English language IT Skills: MS office tools (Word, Excel, PowerPoint) for Reporting Able to identify and document specific security issues, propose resolution options, and interpret matters from the perspective of involved stakeholders Excellent written/verbal/communication, listening and facilitation skills

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Experience Level Mid Level