Network Operations Intern

Electronic Arts; Hyderabad; On-site; INR 223,000 - 357,000; Full time

Job summary

Electronic Arts is seeking a motivated Network Operations Intern to support the IT Infrastructure – Network Operations team in Hyderabad, India. The role focuses on maintaining stability, availability, and performance of enterprise network services through hands-on monitoring, incident support, troubleshooting, reporting, and operational tasks.

You will learn incident triage, ticket tracking, and basic troubleshooting under experienced engineers, while participating in maintenance activities,

Qualifications

• Familiarity with basic networking concepts and protocols.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Support incident triage by gathering information, reviewing alerts, and documenting impact
• Help track and update tickets related to network incidents, service requests, and operational tasks
• Assist with basic troubleshooting of connectivity and performance issues under guidance from experienced engineers
• Support planned maintenance activities through pre-checks, post-checks, and validation tasks
• Update network documentation, topology diagrams, inventory records and operational reports/procedures
• Participate in team meetings, operational reviews, and knowledge-sharing sessions
• Shadow team members to learn network operations tools, workflows, and best practices.

Skills

Networking basics

Incident management

Team collaboration

Job description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

JOB DESCRIPTION Network Operations Intern

Department: IT Infrastructure – Network Operations

Reports to: Senior Manager, Network Operations

About the Role We are seeking a motivated Network Operations Intern to support our Network Operations team in maintaining the stability, availability, and performance of enterprise network services. This internship is designed to provide hands-on exposure to network monitoring, incident support, troubleshooting, reporting, and operational processes in a real-world environment.

What We’re Looking For:

• Adaptable and open to learning
• Collaborative and team-oriented
• Curious and self-motivated
• Customer-focused and service-minded
• Organized and detail-oriented
• Logical and thoughtful problem solver
• Passionate about technology and networking

What You’ll Do:

• Support incident triage by gathering information, reviewing alerts, and documenting impact
• Help track and update tickets related to network incidents, service requests, and operational tasks
• Assist with basic troubleshooting of connectivity and performance issues under guidance from experienced engineers
• Support planned maintenance activities through pre-checks, post-checks, and validation tasks
• Update network documentation, topology diagrams, inventory records and operational reports/procedures
• Participate in team meetings, operational reviews, and knowledge-sharing sessions
• Shadow team members to learn network operations tools, workflows, and best practices.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.