Network Automation Engineer – Network Operations & Service Automation

Tata Consultancy Services; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services is seeking a Network Automation Engineer to join Network Operations & Service Automation. The role focuses on automating operational processes across incident and event management to improve service delivery efficiency.

Ideal candidates have 5+ years in NOC or related fields, hands-on experience with Python and ITSM platforms like ServiceNow, and a strong understanding of incident and event management, SLA, and automation tooling.

Qualifications

• 5+ years in network operations, NOC, or service assurance.
• Hands-on with Python, APIs, scripts, RPA, or workflow automation tools.
• Familiarity with ITSM platforms such as ServiceNow and incident/event management processes.

Responsibilities

• Automate operational workflows across incident and event management.
• Build intelligent alarm correlation and incident enrichment solutions.
• Develop workflow automation for escalation, communication, and reporting.
• Integrate monitoring and ITSM platforms.
• Automate operational runbooks and service transition processes.
• Improve MTTR and operational efficiency through automation.

Skills

NOC/Service Operations

Python

APIs

RPA

Workflow Automation

Incident Management

Event Management

AIOps

ITSM

Tools

ServiceNow

Job description

Role: Network Automation Engineer – Network Operations & Service Automation

Experience: 5+ Years

About the Role

Looking for professionals from Network Operations, NOC, Service Assurance, and Service Transition backgrounds who are passionate about automating operational processes and improving service delivery efficiency.

Key Responsibilities

• Automate operational workflows across incident and event management.
• Build intelligent alarm correlation and incident enrichment solutions.
• Develop workflow automation for escalation, communication, and reporting.
• Integrate monitoring and ITSM platforms.
• Automate operational runbooks and service transition processes.
• Improve MTTR and operational efficiency through automation.

Required Skills

• Experience in NOC, CNOC, Service Assurance, ITSM, or Service Operations.
• Hands‑on experience with Python, APIs, Scripts, RPA, or Workflow Automation tools.
• Knowledge of ServiceNow or similar ITSM platforms.
• Understanding of Incident Management, Event Management, and SLA processes.
• Exposure to AIOps and Event Correlation solutions is preferred.