NDR Calling Executive

Jcbl; Gurugram District, Dadri, Delhi; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A growing e-commerce company is seeking a dedicated NDR Executive in Gurugram to manage orders that are not delivered. The role involves communicating with customers and delivery partners to resolve issues and ensuring timely closure of non-delivery cases. Ideal candidates will possess good communication skills in Hindi and basic English, along with a problem-solving mindset. The company offers a fixed salary, performance incentives, and a supportive team environment for growth opportunities.

Benefits

Fixed salary + performance incentives

Growth opportunities

Supportive team environment

On-the-job training

Qualifications

• Experience in NDR / logistics / e-commerce operations preferred.
• Ability to handle customers politely and professionally.
• Comfortable making calls and coordinating with multiple teams.

Responsibilities

• Call customers for NDR orders and understand the reason for non-delivery.
• Communicate with delivery agents / courier partners to resolve delivery issues.
• Update correct address, contact details, or delivery preferences after speaking with customers.
• Coordinate with the fulfilment / operations team to re-attempt delivery.
• Ensure timely closure of NDR cases.
• Maintain proper records and update status in the system.
• Reduce RTO and improve successful delivery rate.

Skills

Good communication skills (Hindi & basic English)

Strong coordination and follow-up skills

Problem-solving mindset

Attention to detail

Basic computer knowledge (CRM / Excel)

Job description

Job Title: NDR Executive (Non-Delivery Report Executive)

Location: Noida Industry: E-commerce / FMCG / Ayurvedic Products

Job Description:

We are looking for a dedicated NDR Executive who will be responsible for handling orders that are not delivered. The role involves coordinating with customers, delivery partners, and the internal fulfilment team to ensure successful order delivery.

Key Responsibilities:

• Call customers for NDR orders and understand the reason for non-delivery
• Communicate with delivery agents / courier partners to resolve delivery issues
• Update correct address, contact details, or delivery preferences after speaking with customers
• Coordinate with the fulfilment / operations team to re-attempt delivery
• Ensure timely closure of NDR cases
• Maintain proper records and update status in the system
• Reduce RTO and improve successful delivery rate

Requirements:

• Good communication skills (Hindi & basic English)
• Experience in NDR / logistics / e-commerce operations preferred
• Freshers can also apply
• Ability to handle customers politely and professionally
• Comfortable making calls and coordinating with multiple teams

Skills Required:

• Strong coordination and follow-up skills
• Problem-solving mindset
• Attention to detail
• Basic computer knowledge (CRM / Excel)

What We Offer:

• Fixed salary + performance incentives
• Growth opportunities
• Supportive team environment
• On-the-job training