NaaS Lead Network Admin

Wipro Technologies; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Wipro Limited is seeking a customer-facing engineer to support the Network as a Service (NaaS) platform and its customers. The role focuses on advanced troubleshooting, incident resolution, and maintaining platform stability.

Ideal candidates have 5–8 years in networking, enterprise infrastructure experience, and strong collaboration skills. This on-site Pune-based opportunity offers exposure to diverse engineering teams and ongoing professional growth.

Qualifications

• Strong understanding of TCP/IP, routing, switching, DNS, firewalls, and load balancing.
• Experience troubleshooting application connectivity and network issues.
• Experience supporting enterprise infrastructure, platforms, or operational environments.
• Familiarity with Linux and common troubleshooting tools.
• Experience using Git and working in source-controlled environments.
• Understanding of APIs, monitoring, logging, and observability platforms.

Responsibilities

• Triaging and resolution of high-priority incidents (P2) with advanced troubleshooting.
• Monitor SLA compliance and proactive escalation management.
• Analyze performance data and support capacity planning.
• Create mitigation measures and evaluate new tools.
• Perform security drills and ensure compliance with standards.
• Participate in service reviews and communicate with stakeholders.
• Collaborate with team to resolve tickets and requests.
• Update SOPs and knowledge base for future resolutions.

Skills

TCP/IP

Routing

Switching

DNS

Firewalls

Load balancing

Troubleshooting

Git

APIs & observability

Tools

Linux

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Key Responsibilities

• Support customers using the NaaS platform and assist with onboarding, requests, and troubleshooting.
• Monitor platform health and respond to incidents, alerts, and operational issues.
• Troubleshoot connectivity, policy, and integration issues across network and security platforms.
• Coordinate with engineering teams to resolve complex technical problems.
• Document solutions, operational procedures, and best practices.
• Help improve the customer experience through feedback and continuous improvement efforts.

2) Role

You will be a customer-facing engineer responsible for supporting the Network as a Service platform and the customers who depend on it.

Success in this role requires strong troubleshooting skills, networking knowledge, customer focus, and the ability to work effectively across multiple teams. You will spend most of your time helping customers, resolving issues, maintaining platform stability, and supporting day-to-day operations.

3) All About You / Experience

The ideal candidate has experience supporting enterprise platforms, infrastructure services, or network technologies and possesses the following qualifications:

Technical Skills

• Strong understanding of networking fundamentals including TCP/IP, routing, switching, DNS, firewalls, and load balancing.
• Experience troubleshooting application connectivity and network communication issues.
• Experience supporting enterprise infrastructure, platforms, or operational environments.
• Familiarity with Linux and common troubleshooting tools.
• Experience using Git and working in source-controlled environments.
• Understanding of APIs, monitoring, logging, and observability platforms.

Soft Skills

• Customer-focused with a strong sense of ownership.
• Strong verbal and written communication skills.
• Effective problem solver who can work through complex technical issues.
• Collaborative team player who works well across multiple organizations.

Comfortable working in a fast-paced operational environment.

Mandatory Skills: Cisco Routing and Switching.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Key Responsibilities

• Support customers using the NaaS platform and assist with onboarding, requests, and troubleshooting.
• Monitor platform health and respond to incidents, alerts, and operational issues.
• Troubleshoot connectivity, policy, and integration issues across network and security platforms.
• Coordinate with engineering teams to resolve complex technical problems.
• Document solutions, operational procedures, and best practices.
• Help improve the customer experience through feedback and continuous improvement efforts.

2) Role

You will be a customer-facing engineer responsible for supporting the Network as a Service platform and the customers who depend on it.

Success in this role requires strong troubleshooting skills, networking knowledge, customer focus, and the ability to work effectively across multiple teams. You will spend most of your time helping customers, resolving issues, maintaining platform stability, and supporting day-to-day operations.

3) All About You / Experience

The ideal candidate has experience supporting enterprise platforms, infrastructure services, or network technologies and possesses the following qualifications:

Technical Skills

• Strong understanding of networking fundamentals including TCP/IP, routing, switching, DNS, firewalls, and load balancing.
• Experience troubleshooting application connectivity and network communication issues.
• Experience supporting enterprise infrastructure, platforms, or operational environments.
• Familiarity with Linux and common troubleshooting tools.
• Experience using Git and working in source-controlled environments.
• Understanding of APIs, monitoring, logging, and observability platforms.

Soft Skills

• Customer-focused with a strong sense of ownership.
• Strong verbal and written communication skills.
• Effective problem solver who can work through complex technical issues.
• Collaborative team player who works well across multiple organizations.

Comfortable working in a fast-paced operational environment.

Mandatory Skills: Cisco Routing and Switching.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

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