MS Engineer (L2)- VMware Admin

NTT DATA, Inc.; Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

NTT DATA, Inc. in Mumbai, India seeks a Cross Technology Managed Services Engineer (L2) to monitor, investigate and resolve incidents across multi‑technology IT infrastructure. You will coordinate with vendors and teams to maintain SLAs, document changes and contribute to automation for improved service reliability.

You will handle on‑site support, assist in change management, and participate in disaster recovery testing while communicating with diverse stakeholders in a fast‑paced environment.

Qualifications

• Moderate‑level experience in managed services roles handling cross‑technology infrastructure.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes and experience working with vendors and third parties.
• Proficiency in planning activities and projects, taking changing circumstances into account.
• Ability to work longer hours when necessary and adapt to changing circumstances with ease.
• Proven ability to communicate effectively and work across different cultures.
• Positive outlook and ability to work well under pressure.
• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
• Bachelor's degree in IT/Computing or equivalent work experience.

Responsibilities

• Monitor, identify, investigate, and resolve technical incidents and problems.
• Act as the go‑to person to restore services and ensure client satisfaction.
• Manage work queues, address incidents and requests within SLAs and log actions.
• Identify, analyze and log issues before escalation; provide second‑level support.
• Execute changes meticulously and contribute to change management with documentation.
• Audit incident and request tickets for quality and identify automation opportunities.
• Handle client escalations with professionalism and assist in disaster recovery tests.
• Collaborate with automation teams and L1 engineers; support various projects.

Skills

Managed services

Cross-technology infra

Vendor coordination

Incident handling

Communication

Support planning

Pressure resilience

Client focus

Team collaboration

Education

Bachelor's in IT/Computing

Tools

ServiceNow

Job description

Make an Impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your Day at NTT DATA

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go‑to person to restore services and ensure our clients' satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. You will identify, analyze, and log issues before they escalate, co‑operate with other teams and clients to provide second‑level support, and deliver seamless communication and efficient problem resolution.

You will execute changes meticulously, mitigate risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you will handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.

Working within our diverse and inclusive environment, you will help drive the optimization of efforts by collaborating with automation teams and supporting L1 engineers. Your responsibilities also extend to contributing to various projects, ensuring all changes are approved, and maintaining a positive outlook even in high‑pressure situations.

Qualifications

• Moderate‑level experience in managed services roles handling cross‑technology infrastructure.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes and experience working with vendors and third parties.
• Proficiency in planning activities and projects, taking changing circumstances into account.
• Ability to work longer hours when necessary and adapt to changing circumstances with ease.
• Proven ability to communicate effectively and work across different cultures and social groups.
• Positive outlook and ability to work well under pressure.
• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
• Bachelor's degree in IT/Computing or equivalent work experience.

Workplace Type

On‑site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Third Parties Fraudulently Posing as NTT DATA Recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters. All email communications from an @nttdata.com email address. If you suspect any fraudulent activity, contact us.