MS Dynamics 365 CRM Functional Consultant -Sr Mgr

Sampoorna Consultants; Pune District; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A leading consulting firm in Pune District is seeking an experienced MS Dynamics 365 CRM Functional Consultant to lead workshops, design solutions, and manage client communications. The successful candidate will have strong leadership skills, ensuring project delivery aligns with client needs. This role provides opportunities for continuous improvement and professional growth in a supportive environment.

Qualifications

• Experience in gathering and analyzing business requirements.
• Proficient in creating Functional Requirements Documents.
• Ability to design solutions in Dynamics 365.

Responsibilities

• Conduct workshops for requirement gathering.
• Prepare and validate Functional Requirements Documents.
• Lead the design of Dynamics 365 solutions.
• Conduct functional testing and validate results.
• Guide and mentor the functional consulting team.
• Serve as the primary client contact for discussions.
• Assist sales teams with estimations and demos.
• Oversee go-live activities and provide ongoing support.
• Implement process improvements for efficiency.
• Ensure quality control and risk management.

Skills

Requirement Gathering

Solution Design

Testing and Quality Assurance

Leadership and Team Management

Client Communication

Continuous Improvement

Job description

MS Dynamics 365 CRM Functional Consultant -Sr Mgr - J49844

Role & responsibilities

• Requirement Gathering: Conduct workshops and facilitate discussions with business stakeholders and internal consultants to extract precise business requirements, document product development processes, analyse alternatives, and recommend solutions for software, platform, and network configurations.
• FRD & Documentation: Prepare, write, and validate Functional Requirements Documents (FRD) and other related documentation. Review and confirm scoping documents, `as-is` and `to-be` workflows for client processes.
• Solution Design: Lead or collaborate in designing Dynamics 365 solutions based on requirements gathered in workshops. Ensure solutions are aligned with client needs, budgets, and business goals.
• Testing and Quality Assurance: Prepare and review test cases and scenarios, conduct and document functional testing, validate test results, and confirm compliance with requirements.
• Leadership and Team Management: Guide and mentor functional consultants, allocate resources within projects, monitor team deadlines, and ensure high levels of competence and operational excellence within the delivery team.
• Client Communication: Serve as the primary point of contact for functional discussions, UAT, and post-implementation queries. Deliver client training, demos, and solution walk-throughs.
• Pre-sales and Consulting Support: Assist sales and pre-sales teams by providing estimations, demos, and solution suggestions. Participate in preparing proposals and engage in strategic consulting to identify new client opportunities.
• Go-live & Post-implementation Support: Take responsibility for project go-live activities, status reporting, and providing ongoing support for deployed solutions.
• Continuous Improvement: Develop process improvements for cost effectiveness and time saving. Regularly update industry and technology knowledge, and complete certifications as required.
• Quality and Risk Management: Ensure risk management and quality control processes are followed and implemented for each project. Prepare weekly project status reports and lead team meetings.