Mortgage Banking Technical Leader

Berkadia; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Berkadia Services India Pvt Ltd in Gurugram is seeking a Techno Lead for GPO REAP within the Global Production Operations team. The role requires leading a team, providing technical guidance, mentoring, and ensuring timely delivery of REAP tasks in a hybrid, full-time setting.

Night shifts apply, with coordination between India and US stakeholders. You will train analysts, monitor performance, handle escalations, and drive process improvements while aligning with Berkadia’s values and client

Qualifications

• Experience in developing people as a mentor or trainer.
• Experience working with demanding stakeholders across time zones.
• Strong written and verbal English communication; US client interactions.

Responsibilities

• Lead and develop the REAP team; create career development plans and monitor progress.
• Quality check REAP tasks; resolve day-to-day queries and provide feedback.
• Manage workload and prioritize tasks; coordinate with US/India stakeholders.
• Collaborate with other REAP techno-leads and GPO leads for resource sharing.
• Identify and implement process improvements to drive efficiency.

Skills

People development

Stakeholder management

Communication skills

Growth mindset

Mentoring

Education

Bachelor’s degree in Finance/Accounting

MBA (preferred)

Job description

Berkadia Services India Pvt Ltd

Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate

Job Title: Techno Lead GPO REAP

Location: Gurugram

Terms: Reports To: Senior Manager/AVP

Working Hours: Full Time Hybrid work model (subject to Berkadia policy changes) Night Shift (6:00pm to 3:00am)

The Opportunity

This role is in one of the Operations team in Berkadia that contributes to various facets of the Commercial Real Estate loan life cycle, and this job description is for the roles in Servicing and Global Production Operations.

Global Production Operations (GPO) Teams in GPO conduct research and analysis of properties financial statements, social and economic drivers, and ownership structure to determine the value of the asset and potential loan value for various lending options.

In this role, individual will be required to work on one or multiple aspects of GPO verticals with the following key responsibilities Role SummaryThe REAP Techno lead leads GPOs support team for REAP enrolled offices, provides technical expertise to the team, and is responsible for teams learning and development. The role holder is expected to ensure smooth execution of daily requests, set goals for the team and track progress, assist with training and mentoring, and act as GPOs first leadership POC for the REAP enrolled offices. The role holder will also be responsible for nurturing companys culture among the team members and achieving / exceeding all agreed deliverables.The role holder will work interdependently with U.S colleagues (internal clients and external clients) to anticipate and fulfil their Needs, Objectives and Challenges (NOCs) and actively take steps to meet their NOCs. He / She should embrace and live Berkadias values and have a growth and agile customer centric mindset.

ROLES And RESPONSIBILITIES

Team Development: Provide comprehensive training on REAP tasks to the new and identified cross training analysts based on need Create and administer career development plans and performance updates to team members Proactively seek feedback from US stakeholders and local management team to provide actionable and timely feedback to all members of the team on a regular basis Analyze the proficiency and learning curve of analysts to coach and support them on technical skills Coach and guide the team members on competencies required to succeed in their roles Effectively plan resource needs to account for attrition risks, need for backups, and cross training requirements Work with Training Program Manager to create and maintain training content and plan and execute seamless delivery Technical Handholding: Execute/quality check REAP tasks as and when needed to support the team members Get involved in day-to-day query resolution for the team members and provide quality feedback Ensure training material, job aids, and all policies and procedures are documented, followed, and updated as needed Workflow management: Check and manage workload on daily basis to ensure on time completion of all tasks with the intended quality Support the team members on prioritization of tasks whenever needed Work collaboratively with other REAP techno-leads and GPO leads on any support needed (e.g, resource sharing) Stakeholder management: Build and maintain deep relationship with all stakeholders (US and India) and proactively understand their requirements Ensure timely, proactive, and effective communication with all stakeholders Provide update on process metric and individual metrics to stakeholders on a regular basis Have frequent catchups with US office POCs to stay tuned to business related developments in the office and seek required help from the offices Process Improvement: Prepare monthly/quarterly process metric to check on process growth and progress Prepare agenda and have calibration calls with the offices to ensure consistency in feedback and proficiency ratings across offices Identify and implement solutions related to processes, people, and technology improvements to drive efficiency across the team

SKILLS And COMPETENCIES

Bachelors degree in Finance, Accounting, or related business field required. MBA and knowledge of Commercial Real Estate (CRE) industry preferredShould be experienced in developing people at least as a mentor or trainer , if not directly as a people leader Experience in working with demanding stakeholders and clients across different time zones in the U.S. Strong communication skills, both written and verbal; fluency in American English Growth mindset with the willingness and ability to learn continuously Willingness and ability to learn technology tools and drive usage and adoption of tools within teams Ability to work on numerous key initiatives simultaneously while prioritizing tasks to meet business and stakeholder needs Any process improvement project(s) lead/handled would be a plus Ability to maintain confidentiality and adhere to Berkadia Serv