Middle Office, Senior Associate

State Street; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Inclusive development opportunities

Flexible work-life support

Paid volunteer days

Vibrant employee networks

Job summary

State Street in Mumbai is seeking a Transaction Management Officer to oversee day-to-day trade processing, confirmations, settlements, and reporting for premier clients. You will serve as a primary contact for internal and external clients and ensure timely responses to inquiries.

The role requires strong attention to detail, the ability to multi-task to tight deadlines, and effective communication with custodians, brokers, and colleagues across teams.

Qualifications

• Clear, concise, and professional communication.
• Strong time management skills under pressure.
• Experience in investment management operations is preferred.

Responsibilities

• Provide high-standard support to internal and external clients.
• Communicate effectively with clients, custodians, brokers, and peers.
• Log and resolve client inquiries in a timely manner.
• Ensure daily and monthly services meet client SLAs.
• Process all transactions daily and participate in broker reviews.
• Contribute to audit and risk management initiatives.

Skills

Attention to detail

Time management

Communication

Ownership

Problem solving

Team player

Night shift flexibility

Education

BS/BA degree preferred

Associates degree + 2-4 years experience

Investment management industry knowledge

Investment Manager Operations understanding

Strong MS Word/Outlook/Excel

Tools

Microsoft Word

Outlook

Excel

Job description

Who We Are Looking For

In this role, you will work with State Street teams from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to-day transactional responsibilities in a fast-paced, flexible and exciting environment.

Who We Are Looking For

In this role, you will work with State Street teams from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to-day transactional responsibilities in a fast-paced, flexible and exciting environment.

Why this role is important to us

This is a varied position with a senior level of responsibility within the Transaction Management team, within Middle Office Services. This Transaction Management Officer acts as a Primary contact point for all internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and reporting of trade instructions from clients. The team is also responsible for processing directed lending instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.

What You Will Be Responsible For

• Provide a high standard of support to both internal or external clients
• Embrace State Street’s “corporate values” and support a work environment reflective of those values
• Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
• Be a strong team player and demonstrate dedication to group and company goals
• Demonstrate professional maturity and effective time management
• Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
• Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner
• Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
• Ensure all transactions are processed on a daily basis
• Participate in semi-annual broker review meetings
• Facilitate new market initiatives setup
• Contribute to team initiatives around audit, risk management
• Complete special tasks and projects assigned by the supervisor or manager.

What We Value

These skills will help you succeed in this role

• Willingness and ability to work in night shifts as per business requirements.
• Excellent attention to detail
• Must be responsible and take ownership to the job which is allocated
• Must be organized and able to multi-task often working to tight deadlines.
• Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
• Must be pro-active and be a problem solver
• Must be highly professional interacting with several departments within the company
• Must be flexible often dealing with ad-hoc queries from clients.
• Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
• A team player

Education & Preferred Qualifications

• BS/BA degree preferred.
• Minimum of Associates degree and 2-4 years of prior business experience.
• Understanding of the Investment Management industry, with a minimum 2 years industry experience
• Understanding of Investment Manager Operations, particularly around processes and key deliverables
• Proven ability to communicate in a clear, concise and professional manner
• Strong time management skills with the ability to prioritise under pressure
• Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage
• PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from

• inclusive development opportunities
• flexible work-life support
• paid volunteer days
• vibrant employee networks that keep you connected to what matters most.

Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-796941