Middle Office - Officer

State Street; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

State Street is seeking a Junior Middle Office professional to support an international client base from Bengaluru. You will oversee daily trades, settlements and client inquiries, ensuring timely responses and escalation when required.

You will work within a fast-paced team, upholding our service standards, collaborating with custodians and brokers, and contributing to risk management and process improvements.

Qualifications

• Degree in Finance, Accounting or Business preferred.
• Understanding of Investment Management industry with 2 years experience.
• Clear, concise and professional communication.
• Strong time management and prioritisation under pressure.
• Proficiency with Microsoft Word, Outlook and Excel.

Responsibilities

• Oversee day-to-day transactional responsibilities for Middle Office.
• Ensure timely responses to client queries and escalation as needed.
• Communicate effectively with clients, custodians, brokers and peers.
• Be a strong team player and support group and company goals.
• Log and resolve client inquiries in a timely, satisfactory manner.
• Deliver daily/monthly services in line with client SLAs.
• Participate in review meetings and support risk management initiatives.
• Assist in new market initiatives and special projects as required.

Skills

F2B trade lifecycle

Clear communication

Time management

Client service mindset

MS Word

Outlook

Excel

Education

Finance/Accounting/Business degree

Understanding of Investment Management industry

Job description

Who we are looking for

In this role, you will work with State Street Middle Office team from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to-day transactional responsibilities in a fast-paced, flexible and exciting environment.

Job Description

In this role, you will work with State Street Middle Office team from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to-day transactional responsibilities in a fast-paced, flexible and exciting environment.

This position is for Junior level responsibility within the Middle Office Services operations. The team is responsible for end-to-end service delivery for majority of the Middle office Trade Management functions. The candidate is required to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolved matters to manager for best resolution solution.

What You Will Be Responsible For

• Support a large international Investment Management Client
• Provide a high standard of support to both internal or external clients
• Embrace State Street’s “corporate values” and support a work environment reflective of those values
• Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
• Be a strong team player and demonstrate dedication to group and company goals
• Demonstrate professional maturity and effective time management
• Manage the team as a secondary responsibility with managing the process as primary
• Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
• Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner
• Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
• Ensure all trades, transactions processed and settlements managed on a daily basis
• Participate in review meetings [ Internal, Client ]
• Facilitate new market initiatives setup
• Contribute to team initiatives around audit, risk management
• Complete special tasks and projects assigned by the supervisor or manager.

What We Value

• Excellent attention to detail
• Must be responsible and take ownership to the job which is allocated
• Must be organized and able to multi-task often working to tight deadlines.
• Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
• Must be pro‑active and be a problem solver
• Must be highly professional interacting with several departments within the company
• Must be flexible often dealing with ad‑hoc queries from clients.
• A team player
• Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
• Flexibility to work in shifts (Night Shift – 8 PM onwards).

Education & Preferred Qualifications

• Degree in Finance, Accounting, business management preferred.
• Understanding of the Investment Management industry, with a minimum 2 years prior business experience.
• Understanding of Investment Manager Operations, particularly around processes and key deliverables
• Proven ability to communicate in a clear, concise and professional manner
• Strong time management skills with the ability to prioritize under pressure
• Good understanding of F2B trade lifecycle.
• PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-796242