Microsoft D365 Commerce Functional Consultant

Coforge Limited; Hyderabad; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Coforge is hiring a Microsoft D365 Commerce Functional Consultant in Hyderabad with 8+ years in Retail ERP and D365 Commerce implementations. You will configure channels, catalogs, pricing and promotions; manage loyalty, POS, and store operations; support rollouts, go-live readiness and post-production support; and drive end-to-end testing and AI-driven improvements.

You will collaborate with stakeholders and cross-functional teams to optimize omnichannel journeys, transactions, and customer

Qualifications

• 8+ years of experience in Retail ERP and Microsoft D365 Commerce implementations.
• Strong understanding of retail pricing, discounts, loyalty and payment processes.
• Hands-on experience with POS, store operations and omnichannel commerce solutions.
• Experience with Commerce Scale Unit, channel synchronization and distribution schedules.
• Strong stakeholder management, communication and documentation skills.
• Experience in rollout, post-production support and enhancement projects.
• Microsoft Dynamics 365 Commerce certification will be an added advantage.

Responsibilities

• D365 Commerce configuration including channels, catalogs, assortments, pricing, promotions, loyalty and payments.
• Strong expertise in retail processes, POS operations and omnichannel customer journeys.
• Experience with Commerce Scale Unit, channel database and distribution schedules.
• Configure store operations, returns, customer orders, fulfillment and cash management processes.
• Support commerce implementations, rollouts, go-live readiness and production support activities.
• Execute end-to-end retail testing, POS validation and rollout readiness assessments.
• Troubleshoot synchronization and integration issues between HQ and retail channels.
• Collaborate with business stakeholders and cross-functional teams across delivery engagements.
• Drive process improvements and leverage AI-powered insights for enhanced customer experience.

Skills

Microsoft D365 Commerce

Retail Pricing & Promotions

Loyalty Management

POS & Store Operations

Omnichannel Commerce

Education

Bachelor's degree in Business, Retail Management, IT, Engineering or related field

Job description

Job Title - Microsoft D365 Commerce Functional Consultant

Key Skills - Microsoft D365 Commerce, Retail Pricing & Promotions, Loyalty Management, POS & Store Operations, Omnichannel Commerce

We at Coforge are hiring a D365 Commerce Functional Consultant with following skillset:

• D365 Commerce configuration including channels, catalogs, assortments, pricing, promotions, loyalty and payments.
• Strong expertise in retail processes, POS operations and omnichannel customer journeys.
• Experience with Commerce Scale Unit, channel database and distribution schedules.
• Configure store operations, returns, customer orders, fulfillment and cash management processes.
• Support commerce implementations, rollouts, go-live readiness and production support activities.
• Execute end-to-end retail testing, POS validation and rollout readiness assessments.
• Troubleshoot synchronization and integration issues between HQ and retail channels.
• Collaborate with business stakeholders and cross-functional teams across delivery engagements.
• Drive process improvements and leverage AI-powered insights for enhanced customer experience.

Mandatory Skills & Experience:

• 8+ years of experience in Retail ERP and Microsoft D365 Commerce implementations.
• Strong understanding of retail pricing, discounts, loyalty and payment processes.
• Hands-on experience with POS, store operations and omnichannel commerce solutions.
• Experience working with Commerce Scale Unit, channel synchronization and distribution schedules.
• Strong stakeholder management, communication and documentation skills.
• Experience in rollout, post-production support and enhancement projects.
• Bachelor's degree in Business, Retail Management, IT, Engineering or related field.
• Microsoft Dynamics 365 Commerce certification will be an added advantage.