Microsoft 365 Administrator

Verito; New Delhi; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Verito seeks a Senior Microsoft 365 Administrator to act as the top escalation point for Microsoft 365 across VeritGuard tenants. This hands-on role engages with escalation engineers, the helpdesk, and the security team to resolve major incidents and define tenant standards.

You will shape Verito's M365 service roadmap, lead complex migrations, and document runbooks and fixes while training teams and guiding AI-assisted troubleshooting.

Qualifications

• 4+ years of Microsoft 365 administration experience.
• 2+ years supporting multiple client tenants at an MSP.
• Expert knowledge of Exchange Online mail flow, connectors, transport rules, and mailbox permissions.
• Proficiency with PowerShell and Microsoft Graph PowerShell.
• Strong documentation and RCA writing skills.
• Full professional fluency in English for US-based clients.

Responsibilities

• Own major Microsoft 365 escalations across Exchange Online, Entra ID, Defender for Office 365, Purview, Teams and OneDrive.
• Lead M365 response to compromised mailbox and BEC incidents with security team hand-off.
• Deliver RCA reports and convert resolutions into documented fixes.
• Define and maintain standard tenant baselines including MFA, CA, Defender, SPF/DKIM/DMARC.
• Define Purview configuration for DLP, retention, audit logging per regulatory rules.
• Audit tenants against baselines and drive remediation.
• Shape the plan for Verito's M365 service portfolio and future services.
• Monitor Message Center, plan responses ahead of rollout.
• Plan/migrate tenants and optimize licenses via Insight.
• Build runbooks, per-tenant configs and change logs.
• Develop PowerShell automation for bulk ops and cross-tenant reporting.
• Train escalation engineers and helpdesk, guide AI tool usage.

Skills

MS 365 administration

Exchange Online

Entra ID

Defender for Office 365

PowerShell

GDAP

RCA reporting

English fluency

Night shift

Tools

Exchange Online module

Microsoft Graph PowerShell

PowerShell scripting

Job description

Verito is hiring a Senior Microsoft 365 Administrator to join its Subject Matter Expert (SME) team as the top escalation point for Microsoft 365 (Office 365) across VeritGuard client tenants. As Verito builds toward becoming a central hub for all Microsoft 365 services, the SME team needs an expert who resolves major escalations, defines tenant standards, and plans how the service grows. This is a hands‑on specialist role working with the VeritGuard escalation engineers, the helpdesk, and the security team. The role focuses on VeritGuard and also serves as an L3 escalation point for the VeritSpace line of business. AI tools are part of the daily toolkit, and the incumbent selects the right tools and guides others in using them.

2. Company Overview

Verito is a managed IT and cloud hosting provider built exclusively for tax and accounting firms in the United States. Founded in 2016 by Jatin Narang, Verito serves 1,000+ accounting and bookkeeping firms nationwide, maintaining a 100% uptime record during tax season and a 92% first‑touch support resolution rate.

3. Scope of Responsibilities

Own major Microsoft 365 escalations from the VeritGuard escalation engineers across Exchange Online, Microsoft Entra ID, Defender for Office 365, Purview, Teams, and OneDrive.

Lead the Microsoft 365 response to compromised mailbox and business email compromise (BEC) incidents, and hand forensic investigation to the security team.

Deliver Root Cause Analysis (RCA) reports for major and repeat incidents, and convert each resolution into a documented known fix.

Standards & Compliance

Define and maintain the standard tenant baseline, covering multi‑factor authentication (MFA), Conditional Access, Defender policies, and SPF, DKIM, and DMARC email authentication.

Define the standard Purview configuration for data loss prevention (DLP), sensitivity labels, retention, and audit logging, mapped to the FTC Safeguards Rule under the Gramm‑Leach‑Bliley Act (GLBA), IRS Publication 4557, and client Written Information Security Plans (WISPs).

Audit client tenants against the baseline on a set schedule and drive remediation of gaps.

Planning & Service Roadmap

Shape the plan for Verito's Microsoft 365 service portfolio, including future services such as Teams Phone and hybrid identity.

Monitor the Microsoft 365 Message Center, assess client impact of upcoming changes, and plan the response ahead of rollout.

Plan and lead complex client migrations, including tenant‑to‑tenant and on‑premise Exchange moves, and recommend license optimization through Insight.

Documentation, Automation & Enablement

Build and maintain runbooks, per‑tenant configuration records, and change logs that support audit traceability.

Build PowerShell automation with the Exchange Online module and Microsoft Graph PowerShell for bulk operations and cross‑tenant reporting.

Train VeritGuard escalation engineers and the helpdesk on standards and fixes, and guide them in using AI tools for troubleshooting and documentation.

Role Modeling & Culture

Technical mentoring: acting as the team's technical reference and mentoring agents on complex cases through shadowing, troubleshooting together and debriefs after a case is resolved.

4. Key Performance Metrics

Escalation Resolution:Mean time to resolve major escalations and number of repeat incidents with the same root cause.

Baseline Coverage:Percentage of client tenants meeting the standard baseline, including MFA coverage.

Knowledge Transfer:Runbooks and known fixes published, and reduction in escalation volume over time.

5. Required Qualifications

A minimum of four (4) years of Microsoft 365 administration experience, including at least two (2) years supporting multiple client tenants at a managed service provider (MSP).

Expert knowledge of Exchange Online, including mail flow, connectors, transport rules, message trace, and mailbox permissions.

Strong working knowledge of Microsoft Entra ID, Conditional Access, MFA, Defender for Office 365, and Microsoft Purview.

Proficiency in PowerShell, including the Exchange Online module and Microsoft Graph PowerShell, and experience with Granular Delegated Admin Privileges (GDAP).

Demonstrated ability to write clear documentation and RCAs, and to explain technical decisions to engineers and leadership.

Full professional fluency in written and spoken English, as the primary working language with United States-based clients.

Availability to work a full night shift from the Noida office, covering United States business hours.

Ability to operate independently with minimal day‑to‑day oversight and to make sound decisions during major incidents.

6. Preferred Qualifications

Experience with tenant migrations, third‑party migration tools, and SaaS backup products for Microsoft 365.

Experience supporting accounting, tax, or financial services firms under the FTC Safeguards Rule.

Exposure to Teams Phone, Microsoft Entra Connect, or Microsoft Intune, and current Microsoft certifications in Microsoft 365, identity, or security.

Familiarity with HubSpot ticketing and AI tools such as Claude.