Mega-Walkin drive at HCLTech for Senior Customer Support Representative (CSR) (Voice Process), [...]

HCLTech; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

HCLTech invites candidates for a walk-in drive for Customer Service Representative (CSR) – Voice Process, at Chennai. The role focuses on healthcare accounts, handling inquiries about benefits, eligibility, claims and billing, while delivering empathetic and confidential customer service.

Candidates should have 1 to 4 years of experience, college graduate/undergraduate, and strong communication and problem-solving skills. US night shift, on-site interview at ETA 3, Sandhya Infocity - Navalur.

Qualifications

• College graduate or undergraduate with BPO experience.
• Excellent verbal and written communication.
• Strong customer service and problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Respond to inquiries regarding benefits, eligibility, claims, billing.
• Assist members, patients, providers with account-related concerns.
• Verify member information and document interactions accurately.
• Maintain confidentiality and comply with healthcare privacy requirements.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Education

College Graduate / Undergraduate

Job description

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 24th August 2026

Date: 24th August'26

Time: 10:00 AM to 1:0 AM

Venue: ETA 3, Sandhya Infocity - Navalur

Contact Person: Suryapriya

Experience: 1 to 4 yrs

Shift: US Shift (Night Shift)

Skill: Customer Service Representative (CSR) (Voice Process)

Job Summary:

1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.

2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services.

3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.
• Assist members, patients, providers, and healthcare facilities with account-related concerns.
• Verify member information and accurately document customer interactions in the system.
• Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements.
• Meet established quality, productivity, and customer satisfaction targets.
• Stay updated on healthcare policies, procedures, and account-specific guidelines.
• Provide accurate information and educate customers on available healthcare services and programs.

Qualifications:

• College Graduate / Undergraduate (BPO experience is required)
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.

Mandatory Documents

• Updated Resume
• EPFO Service History
• Complete set of offer letters and relieving letters from all previous employer

Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents