Medical Affairs Operations Coordinator

Sky Mavis; Pune District; On-site; INR 2,873,563 - 4,789,272; Full time

Job summary

Drips.com is looking for a detail-oriented Medical Affairs Operations Coordinator to aid the Global Medical Affairs team in enhancing operational efficiency and quality. You will support recruitment processes, manage project timelines, and develop internal documentation that meets operational standards.

The ideal candidate should possess a Bachelor’s in Life Sciences or equivalent, experience in project management, and proficiency with collaboration tools. Join us at Drips.com as we lead innovation in healthcare.

Qualifications

• Experience in Project Management or Medical Affairs operations.
• Proficient in project management and collaboration tools.
• Strong organizational skills with attention to detail.

Responsibilities

• Support end-to-end recruitment activities including onboarding.
• Maintain headcount projections and resource planning trackers.
• Develop and maintain internal SOPs and operational guidelines.

Skills

Project Management

Attention to Detail

Communication Skills

Analytical Thinking

Education

Bachelor’s degree in Life Sciences/Pharmacy/Medicine

Degree in Management

Tools

Smartsheet

MS Project

Excel

PowerPoint

SharePoint

Job description

Job Description

We are seeking a detail-oriented Medical Affairs Operations Coordinator to support the Global Medical Affairs (GMA) team in delivering efficient, high-quality, and operationally robust services. This individual will contribute to strengthening recruitment processes, enabling smooth onboarding of new hires, and support client project management and forecasting to ensure optimal resource utilization across the GMA function. The ideal candidate will play a key role in enhancing project management practices by developing and maintaining trackers, timelines, and operational tools that improve visibility, planning accuracy, and overall execution.

In this position, you will collaborate closely with cross‑functional teams to improve internal workflows and support documentation excellence that reinforces GMA operational standards. You will also help drive operational efficiency by identifying process gaps, maintaining accurate records, and supporting training initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support end-to-end recruitment activities, including candidate coordination, documentation, and onboarding of new hires (FTEs, consultants / contractors) into the GMA function.
• Assist in staff forecasting by maintaining headcount projections, capacity assessments, and resource planning trackers.
• Improve project management efficiency through the creation, updating, and maintenance of project trackers, timelines, and progress dashboards.
• Coordinate and communicate effectively with clients, organize and lead project kick‑off meetings, and provide ongoing support while working primarily in US time zones.
• Collaborate with the MA team to project timelines for project completion and ensure deliverables are monitored and met.
• Develop and maintain internal SOPs, process documents, and operational guidelines to enhance MA efficiency.
• Create clear, professional slide decks and presentations for internal and leadership-level communication.
• Provide training support and assist in onboarding programs, orientation materials, and documentation.
• Maintain accurate records, documentation, and operational data to support audits, reviews, and business insights.
• Identify opportunities to streamline workflows and optimize operational processes within the MA team.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Qualifications

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

• Education: Bachelor’s degree in Life Sciences/Pharmacy/Medicine, complemented by a degree or formal training in Management.
• Experience and/or Training: Experience in Project Management, Medical Affairs operations, project coordination, or similar operational support roles.
• Technology/Equipment: Proficient in using project management and collaboration tools such as Smartsheet, MS Project, Excel, PowerPoint, SharePoint, and workflow‑mapping tools (e.g., Visio/Miro) to plan, track, and manage timelines and operational activities effectively.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Proficiency in documentation, SOP creation, and maintaining structured records.
• Ability to develop professional, well‑designed slide decks (PowerPoint) and operational reports.
• Excellent communication skills with strong stakeholder coordination capabilities.
• Ability to multitask, prioritize effectively, and perform well in a fast‑paced environment.
• Strong analytical thinking and problem‑solving mindset.

PREFERRED QUALIFICATIONS

• Education: Advanced healthcare and Management degree.
• Experience and/or Training: At least two years in Medical Affairs Excellence and Operations within the pharmaceutical industry or related role and function.
• Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energizes others and heightens morale through her/his attitude.
• Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
• Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled – Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior.

Equal Opportunity Statement

We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.