MAS Microsoft CE Technical - Senior Associate

RSM US in India; Hyderabad, Bengaluru; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

RSM is seeking a Dynamics 365 Customer Engagement expert in India to join our Managed Application Services. You will design and implement D365 CE solutions, manage environments, and drive business outcomes for clients.

You will lead a team of technical resources, collaborate across functions, and ensure delivery excellence while supporting clients with night/weekend work as needed.

Qualifications

• 10+ years of experience with Microsoft D365 CE and the Power Platform.
• Proven experience leading and managing a team of technical resources.
• Strong understanding of core CRM functionalities, including Sales, Marketing, and Customer Service.
• Proficiency with Dynamics 365 configuration tools and extending CRM functionality using Power Platform.
• Fluent in English (written and spoken).

Responsibilities

• Design and develop solutions using Microsoft D365 CE to meet business objectives.
• Environment management including deploying solutions, updates, and refreshing environments.
• Troubleshooting business applications and supporting infrastructure issues.
• Providing client consulting, both functional and technical.
• Understanding customer requirements and communicating findings.
• Adopting and learning new technologies.
• Collaborating with teams in configuring the D365 CE system.
• Managing issues and projects across multiple clients.
• Leading and coordinating a team of technical resources.

Skills

Leadership & mentoring

Client-focused

Communication

CRM knowledge

English proficiency

Problem solving

Education

Bachelor's degree in Computer Engineering, Computer Science, Information Systems or other technical discipline

Dynamics 365 CE certification

Tools

Power Platform (Power Automate, Power Apps)

Visual Studio

Dynamics 365 SDK

FSC/BC/GP integration

Job description

About us

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why There's nowhere like RSM.

Job Description

In Managed Application Services (MAS) for Microsoft Dynamics 365 Customer Engagement (CE), you will be a key member of our team and will be exposed to several aspects of all our consulting practices including:

• Maintaining Dynamics 365 environments
• Business solutions and operations best practices
• Consulting process, tools and methodologies
• Leveraging technology to drive business operations efficiencies
• This role requires programming experience and excellent interpersonal and communication skills.
• You must be client-focused and team oriented. In this role, you will be a valued member of our team.
• This position requires maintaining ongoing relationships with key team members and will require some night and weekend work.

Responsibilities

• Designing and develop solutions using Microsoft D365 CE functions and features to meet business objectives
• Environment management including deploying solutions, applying updates and refreshing environments
• Troubleshooting business application and supporting infrastructure issues
• Providing client consulting, both functional and technical
• Understanding how to obtain customer business requirements and communicate findings
• Adopting and learning new technologies
• Working and interacting with teams in the configuration of their Microsoft D365 CE system
• Managing issues and projects across multiple clients simultaneously
• Managing a team of technical resources

Qualifications

• Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline
• 10+ years of experience with Microsoft D365 CE and the Power Platform
• Proven experience in leading and managing a team of technical resources, ensuring timely delivery of high-quality projects while fostering a collaborative and innovative work environment
• Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/ Field Service
• Proficiency in utilizing Dynamics 365 configuration tools like the Power Platform (Power Automate, Power Apps) for extending CRM functionalities
• Experience with integrating Dynamics 365 with other Microsoft products (FSC/BC/GP)
• Knowledge of development tools like Visual Studio and Dynamics 365 SDK for building custom plugins or workflows
• Understanding of web services and APIs for data exchange between Dynamics 365 and external systems
• Certification in Dynamics 365 Customer Engagement
• Fluent in English both written and verbal

Proficient in;

• .NET (C#)
• Scripting (Java Script)
• SQL
• Kingsway's Soft / Scribe/ Boomi
• SSRS (Fetch XML Based Reporting)

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [e-mail].