Market Transition Management Analyst – Mumbai

JPMorgan Chase & Co.; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

JPMorgan Chase & Co. in Mumbai seeks a Market Transition Analyst to support client onboarding for trading Markets products. You will coordinate with Markets Sales, Clients, and internal teams to ensure timely onboarding within the targeted timeframe, delivering an exceptional client experience.

The role emphasizes KYC, process improvement, and strong collaboration across Asia regions, with a primary focus on end-to-end onboarding and issue resolution for diverse client types.

Qualifications

• Minimum 3 years of corporate KYC/onboarding experience.
• Experience with KYC in Corporate and Investment Banking.
• Ability to manage multiple onboarding requests end-to-end.

Responsibilities

• Serve as primary point of contact for onboarding requirements with urgency and control.
• Coordinate with clients across Asia and front office sales for documents.
• Analyze and review onboarding information to fulfill KYC requirements.
• Build relationships with internal partners to manage timelines and processes.
• Identify additional investigations with compliance and onboarding teams.
• Lead end-to-end onboarding, manage expectations, and liaise with stakeholders.
• Obtain due diligence reports and escalate issues when needed.
• Drive end-to-end projects and ensure fully operational accounts are delivered on time.
• Offer timely escalations to overcome onboarding challenges.
• Work to meet tight deadlines for KYC completion.

Skills

Client onboarding

KYC knowledge

Stakeholder management

Project management

Time management

Communication

Problem solving

Ownership & accountability

Attention to detail

Tools

MS Office

Job description

As a Market Transition Analyst within the Markets Transition Management Team, you will collaborate with Markets Sales, Clients, and Internal partners to facilitate the onboarding of clients for trading Markets products. Your role will involve fielding and tracking requests, communicating requirements, and coordinating with various stakeholders to ensure a seamless onboarding experience for the client within the targeted timeframe. Your primary objective is to provide an exceptional client experience that aligns with the needs and objectives of the client and Markets Sales. Our team operates globally, supporting clients and Markets Sales in the US, EMEA, and APAC regions.

Job responsibilities

• Focus on client service by building relationships with our client base to offer a primary point of contact for new onboarding requirements and ensure that clients’ requests are managed end-to-end with urgency and control.
• Liaise with clients across Asia countries and partner with front office sales to obtain up-to-date client onboarding documents and information.
• Analyze, review, and evaluate client onboarding information and documents to fulfill KYC requirements.
• Manage stakeholders by building strong relationships with internal partners to facilitate client timelines and continue to improve processes. Serve as the initial point of escalation for internal support teams.
• Coordinate with compliance and client onboarding teams to identify areas requiring additional investigation.
• Work on end-to-end onboardings, diverse requests, and account setup. Manage client expectations and liaise with different stakeholders as a single point of contact.
• Obtain due diligence and screening reports on clients, review issues highlighted, and partner with front office sales to provide disposition as necessary.
• Manage projects with end-to-end project management accountable to client and business owners. Ensure delivery of fully operational accounts to clients in a timely manner. Problem-solve for bespoke requirements and manage pipelines while coordinating across partner teams globally.
• Identify solutions, options, and timely escalations to front office sales or other teams to overcome challenges or hurdles faced in the onboarding process.
• Work to tight deadlines and be accountable for ensuring assigned KYC are completed efficiently.

Required qualifications, capabilities and skills

• Minimum 3 years of relevant experience in corporate KYC / onboarding functions or relevant business partners groups
• Experience with KYC in Corporate and Investment Banking
• Knowledge of industry landscape and breadth of product offering required
• Knowledge of multiple client types (i.e. Corporates, NBFI, SPV, Trust, Funds etc.)
• Excellent interpersonal and communication skills (both written and verbal)
• Proven ability to solve problems: can listen to client requirements, anticipate possible issues, seek toeliminate, mitigate, and elevate as appropriate.
• Strong sense of ownership and accountability to client and business leadership
• Excellent project management, organizational, and time management skills.Ability to focus and mobilize a team to help attain end goal
• Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframes. Able to operate in a dynamic environment and meet deadlines
• Results-focused and driven, with an inquisitive mind-set that allows follow-through on all aspects of a complicated workflow
• Excellent attention to detail to provide high level of accuracy.

Preferred qualifications, capabilities and skills

• Ability to grasp/learn concepts and procedures quickly.
• Basic to intermediate skills in Microsoft Office applications (Excel, Word, PowerPoint), with internet-based systems experience
• Strong client management skills with ability to build and maintain relationships.
• Prior experience of adhering to regulations and control standards