Manager, Vendor Consultant, AVS-NOP

Amazon Inc.; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Amazon Bengaluru is seeking a Team Manager for the Vendor Consultants Team in Retail Business Services (RBS AVS). You will lead a group of vendor consultants, drive strategic initiatives, and partner with internal teams to improve seller performance and customer experience.

The role emphasizes data-driven decision making, stakeholder management, and recruiting talent. You will set goals, mentor staff, and shape programs that enable growth across Amazon's partner ecosystem in India.

Qualifications

• 3+ years in digital advertising and client-facing roles with data analysis.
• Bachelor's degree required.
• Experience analyzing data to drive performance.
• Experience influencing internal and external stakeholders.
• Experience with CRM tools such as Salesforce.
• 2+ years mentoring and leading teams.

Responsibilities

• Lead a team of Vendor Consultants and set priorities.
• Drive customer experience improvements with data.
• Collaborate with internal Amazon programs and teams.
• Recruiting and hiring across the team.
• Manage stakeholder expectations and allocate resources.
• Define success criteria and strategic plans.

Skills

Data analysis

Team management

Stakeholder mgmt

Sales CRM

Mentoring

Digital advertising

Education

Bachelor's degree

MBA

Tools

Salesforce

Job description

Description

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Key job responsibilities

About the Role

Team Manager, Vendor Consultants Team - RBS AVS

As a Vendor Consultants Manager in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors.

RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships.

You will lead the team that looks into strategic and operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business.

A day in the life

Responsibilities Include:

• Lead a team of Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed.
• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
• Manage end to end goal setting for team to align with organizational goals.
• Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
• Leads recruiting and hiring efforts across direct team and broader organization.
• Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants.
• Monitor stakeholders satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and manage expectations with Vendor Consultants as appropriate.

Basic Qualifications

• 3+ years of digital advertising and client facing roles with a focus on data analysis experience
• Bachelor's degree
• Experience analyzing data and best practices to assess performance drivers
• Experience influencing internal and external stakeholders
• Experience with sales CRM tools such as Salesforce or similar software
• 2+ years of mentoring, leading and coaching experience

Preferred Qualifications

• MBA

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.