Manager - Veeva Service Delivery

Amgen Technology; Hyderabad; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Amgen is seeking a senior leader to head the Veeva Vault Platform support program in Hyderabad. You will guide strategy, drive platform reliability, and oversee secure, scalable integrations across global teams.

The role requires strong leadership, GxP familiarity, and ability to align technology with business objectives while working in a matrixed biotech environment.

Qualifications

• Experience leading technology platforms and teams.
• Proven ability to drive platform strategy and integration.
• Pharma/biotech domain experience is preferred.

Responsibilities

• Develop and maintain the enterprise Veeva Vault Platform support strategy.
• Ensure platform reliability and scalability.
• Identify and mitigate architectural risks.
• Maintain knowledge base of Veeva issues and guides.
• Drive platform integrations and DevOps for workflows.
• Analyze requirements with stakeholders and design solutions.
• Design configurations and customizations per business needs.
• Adhere to data governance and security standards.

Skills

Veeva Vault

System Integration

Data Governance

Pharma Experience

GxP Experience

Agile

People Mgmt

Regulatory

Late Shifts

Cross-Team Collab

Stakeholder Mgmt

Education

Bachelor/Master in CS or IT

Tools

Veeva Vault

Mulesoft

Databricks

DevOps tools

Job description

About Amgen

Amgen harnesses the best of biology and technology to fight the worlds toughest diseases, and make peoples lives easier,fullerand longer. We discover, develop,manufactureand deliver innovative medicines to help millions of patients. Amgen helpedestablishthe biotechnology industry more than 40 years ago andremainson thecutting-edgeof innovation, using technology and human genetic data to push beyondwhatsknown today.

About the Role

Role Description:

The roleis responsible forleading the team tosupport andmaintaintheAmgenVeeva Vault Platform.The role will be involved indefiningAmgens Veeva Vault Platformsupportstrategy,guiding technology decisions, and ensuringtimelyservice isprovideto the Amgen VeevaVault platform users and their issues are resolved.

The ideal candidate will have a proventrack recordof leadership in technology-driven environments, managing technology platforms, digital transformation initiatives,andhavea passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teamsis required toensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Roles Responsibilities:

• Develop andmaintainthe enterpriseVeeva Vault Platformsupportstrategy, ensuring alignment with businessobjectives.
• Responsible for fostering platform reliability.
• Identifyand mitigate architectural risks, ensuring thatthe platformisscalable, secure, and resilient
• Maintainknowledge base of Veeva issues, including principles, standards,user guides,and models
• Drive continuous improvement in the architecture byidentifyingopportunities for innovation and efficiency
• Work with stakeholders to gather and analyze requirements, ensuring that solutions meet both business and technical needs
• Accountablefordesigning andbuildingcustomizationsconfigurations on the Platform as per the business needsincluding,creating custom objects, fields,workflowsandSDKs
• Responsiblefor strategizing Platform Integrations while adhering toconsistent integration standards and patterns,designingintegrationworkflows, buildingconnectors,centralizingbuild run andexecutingconsistent DevOps model forintegrations
• Performimpact assessments,clearly defineAS-IS and TO-BE states,andrecommend platform upgradesin accordance withthe new features and functionalities released by Veeva
• Designplatform architecturethat can scale to meet growing business needs and performance demands
• Develop andmaintainlogical, physical, and conceptual data models to support business needs
• Establish and enforce data standards, governance policies, and best practices

Basic Qualifications and Experience:

Bachelors or Masters degree with 8 - 13 years of experience in Computer Science,ITor relatedfield

Functional Skills:

Must-Have Skills

• Strong understandingofVeevaVaultPlatformand Veeva Vaults
• Experience with system integrationtechnologies likeMulesoft, Databricks, etc.
• Excellent knowledgeof data model and governance
• 6-8yearsGlobal Pharmaceuticalexperience
• Strong understanding ofpharmaceuticaloperationsand data managementbusiness processes
• Experienced inpharmaceuticalregulationsand specifications
• HaveTeam\People managementexperience
• ExperiencedinGxPprocess
• Experience working in agilemethodology, including Product Teams and Product Development models
• Proficiencyin designing scalable, secure, and cost-effective solutions
• Canwork late hours
• Canwork with multipleteamsto meet thebusiness and stakeholderneeds
• Canlead and guide multiple teams to meet business needs and goals
• Have stakeholder and team management skills

Good-to-Have Skills:

• Strong solution design and problem-solving skills
• Strong understanding of technology, function, or platform
• Experience in developing differentiated and deliverable solutions
• Ability to analyze client requirements and translate them into solutions
• Knowledge ofPlatform and Data Governance

Professional Certifications

• Veeva Vault Platform Administrator (mandatory)
• SAFe DevOps Practitioner (mandatory)
• SAFefor teams (preferred)

Soft Skills:

• Should be able convert business requirements into technical requirements
• Excellentcritical-thinking andproblem-solving skills
• Strong communicationand collaboration skills
• Demonstrated awareness of how to function in a team setting
• Demonstrated awareness of presentation skills

Shift Information:

This position requires you to work a later shift and may beassigneda second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, asrequiredbased on business requirements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.