Manager-TES

Vodafone Idea Limited; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Vodafone Idea Limited in Chennai is seeking a role focused on customer experience lifecycle management for enterprise clients. You will plan, implement, and review service delivery, coordinating with network teams to ensure SLA adherence and timely activations across the circle.

The position emphasizes leadership, stakeholder communication, and governance of partner ecosystems to drive revenue and customer satisfaction in a dynamic telecom environment.

Qualifications

• Good stakeholder-management skills to interface with circle business heads.
• Proven people management skills.
• Effective communication and inter-personal skills.
• Experience of working in a Telecom service delivery / Operations function.
• Project management and people skills.

Responsibilities

• End-to-end enterprise customer experience management at circle.
• Support business team for viable solutions with circle network team.
• Responsible for Order to activation and customer life cycle management.
• Act as SPOC to manage escalation for all Service Operations and SLA uptime.
• Lead a team delivering fixed line services for enterprise customers.
• Governance of MS partners / off-net service providers / circle SD teams.
• Engage with cross-functional teams to accelerate revenue realization.

Skills

Stakeholder management

People management

Effective communication

Project management

Enterprise data networking

Education

B.Tech Electronics and Telecommunications

Tools

Data Networking platforms

Networking equipment

Job description

Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VILs goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TM - TES

Function / Department

Technology

Location

Chennai

Job Purpose

Circle TM- TES is responsible for Customer Opportunity - Feasibility, Service delivery and operations Life cycle management. This role will be accountable for Project Planning, Implementation, Schedule regular review meetings with customers and internal business to ensure customer deliverables as per agreement. Also ensure Committed SLA's are maintained during life cycle management.

Key Result Areas/Accountabilities

• Accountable for end to end Enterprise customer experience management at circle.


• Supports business team for technically viable solutions in collaboration with circle network team. Provide commercially viable and optimized solution for customer business case.


• Responsible for Order to activation and customer life cycle management.


• Acts as a SPOC to manage escalation for all Service Operations and maintain committed SLA's of uptime for enterprise customers.


• Lead a team that delivers and maintains fixed line services as per committed TAT and SLA's for Enterprise customers both domestic and global.


• Governance of MS partner / Off-net service providers/ circle SD teams


• Engagement with cross functional team to enhance Order conversion to delivery and support business to accelerate the revenue realisation.

Core Competencies, Knowledge, Experience

• Good stakeholder-management skills to interface with circle business heads, Circle CTO's and Segment Business Heads.


• Proven people management skills


• Effective communication and inter-personal skills


• Proactive in approach with positive attitude

• Experience of working in a Telecom service delivery / Operations function


• Experience with Data Networking platforms and Enterprise products & services


• Project Management and people skills

Must have technical / professional qualifications

B-Tech Electronics and Telecommunications with 6 years of experience in the field of project management, Data Communications, Telecom and networking.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership